Grooming Salon Manager

About the role

We're looking for a Grooming Salon Leader to join our team at Petco. You'll lead salon operations and team members, providing expert grooming services to our valued customers' pets.

Responsibilities

• Oversee day-to-day operations of the grooming salon, ensuring smooth and efficient workflows
• Optimize scheduling and grooming capacity, manage inventory levels, and execute staffing plans
• Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff
• Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand
• Maintain salon performance metrics, analyze data to identify areas for improvement, and develop action plans
• Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth, expand the customer base, and boost profitability
• Interact professionally and effectively with pet parents, provide exceptional customer service, address grooming related inquiries, offer grooming recommendations, and provide timely and proactive resolution to questions or concerns
• Stay abreast of grooming industry trends and best practices to enhance grooming skills and your team's skills
• Independently perform professional grooming services including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning
• Evaluate individual needs of each pet, taking into consideration coat, type, skin conditions, temperament
• Educate and provide custom recommendations to pet parents on grooming maintenance and home care practices & products to promote the overall well-being of the pet
• Ensure the well-being and safety of every animal in the salon, monitor pets for any signs of discomfort, illness, or injury, and promptly report any concerns to pet owners and store management
• Utilize expert knowledge and understanding of Petco's grooming policies, standards, and guidelines to ensure safety, quality, and consistency in all activities and areas of the grooming business
• Perform quality checks to maintain a clean and safe grooming area and salon, disinfect and sanitize grooming tools and equipment, perform daily and weekly cleaning duties in the salon and in adherence to Petco hygiene and sanitation policies, other cleaning and maintenance tasks as assigned, including but not limited to cleaning air filters, vents, and drains
• Hold salon team members accountable for safety and quality standards

Requirements

• 2 or more years' experience as a professional groomer and/or completion of a technical grooming training program
• Strong leadership skills, with the desire to lead, train, and develop people, with 1-2 years previous experience of salon management, or related field, preferred
• High-school diploma or GED preferred, though not required
• Very strong verbal and written communication skills for interactions with pet parents and grooming team members
• Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards
• Genuine passion for animals with a desire to continue a career in pet grooming
• Strong decision making and problem-solving skills, using grooming experience and knowledge to solve problems in moderately complex situations, with guidance from Solutions Manager or Store General Manager when necessary
• Focused commitment on salon productivity, performance, growth, and improvement
• Capable of handling pets of all sizes and temperaments with care and empathy
• Available to work full time at a minimum of 35 per week, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule

Qualifications

• Education/Experience: 2 or more years' experience as a professional groomer and/or completion of a technical grooming training program
• Leadership skills: Strong leadership skills, with the desire to lead, train, and develop people, with 1-2 years previous experience of salon management, or related field, preferred
• Communication skills: Very strong verbal and written communication skills for interactions with pet parents and grooming team members
• Technical skills: Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors, expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards
• Passion: Genuine passion for animals with a desire to continue a career in pet grooming
• Problem-solving skills: Strong decision making and problem-solving skills, using grooming experience and knowledge to solve problems in moderately complex situations, with guidance from Solutions Manager or Store General Manager when necessary
• Work ethic: Focused commitment on salon productivity, performance, growth, and improvement
• Physical ability: Capable of handling pets of all sizes and temperaments with care and empathy

Skills

• Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards
• Genuine passion for animals with a desire to continue a career in pet grooming
• Strong decision making and problem-solving skills, using grooming experience and knowledge to solve problems in moderately complex situations, with guidance from Solutions Manager or Store General Manager when necessary

Benefits

Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details)

Medical, dental, vision and more

401k and more

Paid Time Off

Petco Discounts

All the supplies & equipment you need, including, brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc.

State of the art equipment, including bathing system, kennels, tables, and dryers

Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor

Pay

Details of the Grooming Salon Leader Incentive Plan will be provided upon hire.

Schedule

Full-time position, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule.