Grocery Manager Spokane

Responsibilities & Accountabilities

• Champion Company and Division customer service programs to meet or exceed Division customer service goals.
• Handle customer relations positively, including effective resolution of customer complaints, and promote the Company’s philosophy of personalized service.
• Perform ordering, receiving, storing, pricing, stocking, and merchandising duties.
• Assist the Assistant Store Director in planning, organizing, and directing day-to-day operations of the grocery department and front-end functions, including recommendations for regular and seasonal merchandise and special sales needs.
• Assist in implementing Company and Division merchandising policies and/or Store Director instructions.
• Act as backup cashier and engage in suggestive selling and other sales techniques.
• Responsible for the proper accounting of sales, maintenance and storage of cash register detail tapes, and issuance and pick-up of money from checkstands.
• Prepare “to-do” lists for night stockers, close out discontinued items, and implement price-changing procedures.
• Control shrink and prevent the sale of out-of-code products.
• Open and close the store, ensure compliance with Company sanitation, safety, security, and other policies, and recommend corrective action as needed.
• Implement emergency procedures in the event of equipment or computer software malfunctions.
• Responsible for the overall operation of the store, including supervision of all associates and handling customer complaints, in the absence of the Store Director and Assistant Store Director.
• May perform duties of the Receiving Clerk in the absence of the Receiving Clerk.
• Perform all job duties with accuracy, honesty, and integrity.

Skills & Physical Requirements

• Extensive retail background with prior management experience related to retail operations.
• Thorough understanding of overall Company practices, policies, and procedures.
• Strong written and oral communication skills, good leadership and interpersonal skills, and proven ability to manage and develop people.
• Ability to maintain composure in dealing with customers, vendors, and co-workers; ability to be a team player.
• Knowledge of employment laws and workplace practices policies; compliance with state and federal regulations.
• Friendly, courteous, takes initiative, and maintains composure in dealing with customers, co-workers, and vendors.
• Ability to concentrate and deal with interruptions and customer complaints.
• Effectively interacts with all levels of personnel, customers, vendors, and the public.
• Analytical ability to handle administrative details such as planning, reporting, meeting operation objectives, scheduling, supervising, and making hiring and disciplinary action recommendations.
• Ability to judge and react to business activity; knowledge of basic mathematics and weights and measures.
• Knowledge of product variety, product location, and perishability; ability to deal with vendors, customers, the public, and government agencies.
• Ability to work at different times of the day, weekends, and holidays, and with little or no supervision.
• Thorough knowledge of checkstand scanning and loss prevention procedures; ability to effectively operate and train others in the operation of Front End cash registers and/or scanning equipment.
• Ability to operate ordering equipment and implement emergency procedures in the event of a disaster or equipment or computer software malfunctions.
• Ability to stand and walk for long periods; frequently reaches, lifts, stacks, and maneuvers objects up to approximately 80 lbs; may climb ladders.
• Ability to properly stack, operate fully loaded hand trucks, six-wheel carts, and pallet jacks; manual dexterity and good eye-hand coordination.
• Mental alertness to ensure safe and accurate completion of work activities; may utilize cleaning supplies, chemicals, and safety cutters.
• Complies with all Company policies including attendance, grooming standards, and dress codes.

Work Environment

• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties throughout the Grocery Department.
• Exposure to 35°F while handling products in cold cases, 28°F in the cooler, and -20°F in the freezer; working conditions consist of a temperature-controlled store environment.
• Occasional exposure to varying temperatures while working in the loading and receiving area; occasional exposure to outdoor environment when checking store perimeters and conducting business off premises.
• Safety-sensitive position; job responsibilities include tasks or duties that could affect the safety or health of the employee or others.

The pay range is $28.06 per hour, but no less than the local minimum wage. Starting rates will vary based on location, experience, qualifications, and the terms of any applicable collective bargaining agreement.

Dependent on length of service, hours worked, and any applicable collective bargaining agreement, benefits include:

• Medical, dental, vision, disability, and life insurance
• Sick pay (accrued based on hours worked)
• PTO/Vacation pay (accrued based on hours worked)
• Paid holidays (9 days annually)
• Bereavement pay
• Retirement benefits (pension and/or 401k eligibility)