Bakery Manager Spokane

About the role

Plans, organizes and directs day-to-day operations of the Bakery Department, exercising independent judgment and discretion.

Responsibilities

• Conducts daily inspections of all Bakery department sections and initiates corrective measures to ensure compliance with product quality, code date standards, sanitation, safety and security requirements.
• Oversees and assists with all bakery department duties such as: proofing, baking, decorating, slicing and packaging fresh bakery products.
• Implements effective promotional and seasonal displays. Prevents shrink and controls expenses.
• Accurately completes and maintains daily log sheet, purchase report, and sales and labor and other required paperwork and logs.
• Maintains and organizes bakery department cooler and freezer. Conducts periodic inventories, processes administrative paperwork and maintains accurate department records.
• Ensures that bakery product quality, baking and decorating standards are met.
• Ensures proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures and monitoring product flow.
• Complies with retail labeling laws, federal and state regulations and Company policies.
• Follows Company policy in handling quick sale items.
• Handles customer relations. Engages in suggestive selling and other sales techniques.
• Schedules personnel to ensure adequate coverage and service levels.
• Communicates sales goals, department performance and sales opportunities to department associates to ensure positive results.
• Schedules personnel to ensure adequate coverage and service levels.
• Identifies and trains associates with high potential for advancement opportunities.
• Resolves associate complaints where appropriate and reports action taken to Store Director.
• Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination etc. to the Store Director and assists in appropriate handling.
• Answers and responds to incoming calls appropriately. Receive and appropriately resolves customer complaints and reports to the Store Director as appropriate.

Requirements

• Working knowledge of all job duties including Cake Decorator, Baker, and Sales Associate, and performs those job duties as required.
• Strong communication skills, good leadership and interpersonal skills, the proven ability to manage people, and the ability to maintain professional demeanor in dealing with customers and co-workers.
• Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures and department policies and procedures.
• Operates computer software and electronic ordering devices to order and label product, plan sales, inventory and scheduling.
• Knowledge of basic math and weights and measures.
• Extensive working knowledge of profit and loss statements.
• Utilizes cleaning supplies, including chemicals, and equipment. Hands are frequently exposed to water and cleaning agents. Requires use of plastic or latex gloves.

Qualifications

• Frequent exposure to 400° F while baking products.
• Frequent exposure to -20° F while handling products in freezer.
• Frequent exposure to flour dust.
• Hands are frequently exposed to water and cleaning agents.
• Use of plastic or latex gloves.

Skills

• Strong communication skills, good leadership and interpersonal skills, the proven ability to manage people and maximize productivity.
• Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures and department policies and procedures.
• Operates computer software and electronic ordering devices to order product, plan sales, inventory and scheduling.
• Utilizes cleaning supplies, including chemicals, and equipment. Hands are frequently exposed to water and cleaning agents. Requires use of plastic or latex gloves.

Benefits

• Medical, dental, vision, disability and life insurance.
• Sick pay (accrued based on hours worked).
• PTO/Vacation pay (accrued based on hours worked).
• Paid holidays (9 days annually).
• Bereavement pay.
• Retirement benefits (pension and/or 401k eligibility).

Pay

The pay range is $25.40 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement.

Schedule

Dependent on length of service, hours worked and any applicable collective bargaining agreement.