Grocery Manager

About the Role

Assists in the management of daily operations in the grocery department and supervises the grocery team with stocking and store conditioning. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable, and prompt service. Executes merchandising plans as outlined in department planners, toolkits, or event packs while being mindful of merchandising standards, product levels, shrink, and sales trends. Supervises, trains, and develops associates on performance of their job and provides coaching as needed. This is a working management position that requires a balance of physical labor, delegation, team building, leadership, planning, and administrative work.

Responsibilities

• Service (30% of time):
  • Creates an environment that enables customers to feel welcome, important, and appreciated to help build and retain customer confidence and loyalty.
  • Ensures the department is merchandised per plan.
  • Delivers daily conditions that meet the company’s expectations for on-shelf product availability, freshness, quality, and value.
  • Trains department associates on freshness, inventory levels, stocking, ordering, and shelf conditioning.
  • Offers customers assistance in finding or suggesting products.
• Leadership (30% of time):
  • Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job-specific information.
  • Establishes goals for merchandising, sales, and profits and empowers the team to meet or exceed these goals by managing schedules to ensure high levels of customer service during peak hours.
  • Adheres to all local, state, and federal laws, and company guidelines.
• Financials (20% of time):
  • Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, etc.).
  • Maintains awareness of inventory/stocking conditions and reports any discrepancies.
  • Reviews/inspects products for quality and freshness and takes appropriate action with those items.
  • Assists in planning and organizing the inventory process.
  • Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperature logs per policy.
• Compliance/Safety (20% of time):
  • Ensures company standards for safety, proper food handling practices, sanitation, and productivity are maintained.
  • Adheres to all regulatory compliance requirements pertaining to food safety, USDA, Country of Origin Labeling (COOL), and Department of Agriculture (DOA).
  • Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access.
  • Reinforces safety programs by complying with safety procedures and inspecting and identifying unsafe conditions to report to store management.
  • Notifies management of customer or employee accidents.
  • Reports all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
  • Ensures adherence to wage and hour policies and regulations.
  • Cultivates a culture of safety within the store.
  • Ensures self and all associates are working safely and have received necessary safety training.
  • Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized as required.
  • Ensures equipment is in good repair; reports and assists with remediation of safety hazards within the department.
• Performs other job-related duties as assigned.

Requirements

• Must be at least 18 years of age.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.
• Ability to read, write, and speak English proficiently.
• Strong customer service skills.
• Exceptional interpersonal, motivational, and communication skills.
• Knowledge of basic math.
• Proficient with computer applications used in effectively operating the department.
• Ability to handle stressful situations.
• Possession of Food Safety Certification or the ability to obtain same within 180 days of placement.

Qualifications

• Education:
  • Required: High School diploma or GED.
  • Preferred: Relevant course of study.
• Experience:
  • 0–3 years of supervisory experience (minimum).
• Language:
  • Required: English.
  • Preferred: English and Spanish.

Environmental Factors

• Physical Demands:
  • Regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements with both hands and/or both feet.
  • Frequently required to reach at waist level or overhead, carry, push, or lift various loads up to 50 lbs.
  • Occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 30 ft.
• Working Conditions:
  • Exposure to indoor, outdoor, cold, freezing, heated, and wet/humid conditions.
• Safety Risk Factors:
  • Frequently required to twist back and/or neck, walk on slippery or cluttered floor surfaces, work with hazardous equipment, and be exposed to sharp objects.
  • Occasionally exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions, and other toxins.
• Equipment Used:
  • Required: Cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment (racks, carts, pallet jacks, shopping carts).
  • Preferred: Baler/compactor, box cutter.
  • Personal Protective Equipment: Goggles, gloves, back brace.
• Physical Requirements:
  • Pulling requirement: 250 lbs.
  • Lifting requirement: 50 lbs.