Grocery Manager

About the role

Assists in the management of daily operations in the grocery department and supervises the grocery team with stocking and store conditioning. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable, and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs being mindful of merchandising standards, product levels, shrink, and sales trends. Supervises, trains, and develops associates on performance of their job and provides coaching as needed. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work.

Responsibilities

• Service (30%): Assists in creating an environment that enables customers to feel welcome, important, and appreciated to help build and retain customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company's expectations for at shelf product availability, freshness, quality, and value. Trains department associates on freshness, inventory levels, stocking and ordering and shelf conditioning. Offers customers assistance in finding or suggesting products.
• Leadership (30%): Assists in promoting trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Assists in establishing goals for merchandising, sales and profits and empowers the team to meet or exceed the goals by managing schedules to ensure tasks are completed in a cadence that ensures the highest levels of customer service and conditions during peak hours. Adheres to all local, state, and federal laws, and company guidelines.
• Financials (20%): Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, etc.). Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Assists in the planning and organizing of the inventory process. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy.
• Compliance/Safety (20%): Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft, or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.

Performs other job-related duties as assigned.

Qualifications

• Education: High School / GED required.
• Experience: 0–3 years supervisory experience minimum.
• Age: Must be at least 18 years of age.
• Work Authorization: Authorization to work in the United States or the ability to obtain the same.
• Background: Successful completion of pre-employment drug testing and background check.
• Language: Ability to read, write and speak English proficiently. English & Spanish preferred.

Skills

• Strong customer service skills
• Exceptional interpersonal, motivational and communication skills
• Knowledge of basic math
• Proficient with computer applications used in effectively operating the department
• Ability to handle stressful situations
• Possession of Food Safety Certification or the ability to obtain same within 180 days of placement

Physical demands & work environment

• Physical: Regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements with both hands and/or both feet. Frequently required to reach at waist level or overhead, carry, push, or lift various loads up to 50 lbs. Occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 30 ft.
• Working conditions: May be exposed to indoor, outdoor, cold, freezing, heated, and wet/humid working conditions.
• Safety risk factors: Frequently required to twist back and/or neck, walk on slippery or cluttered floor surfaces, work with hazardous equipment, and be exposed to sharp objects. Occasionally exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins.
• Equipment used: Cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment (racks, carts, pallet jacks, shopping carts). Preferred: baler/compactor, box cutter.
• Personal Protective Equipment: Goggles, Gloves, Back Brace.
• Pulling requirement: 250 lbs. Lifting requirement: 50 lbs.
• Location: Retail Stores.

This response is AI-generated, for reference only.