Jobs · Customer Service · Tennessee

Grocery Manager

Sprouts Farmers Market · Memphis, TN · 6 days ago
On-siteCustomer ServiceFull-time

We’re looking for a Grocery Manager who thrives in a fast-paced, customer-focused environment and is passionate about helping people make healthy choices. If you enjoy leading teams, driving sales, and delivering an extraordinary customer service experience, join our winning team at Sprouts Farmers Market.

About the role

The Grocery Manager oversees the sales and operations of multiple departments—Grocery, Dairy, Frozen Food, and Beer/Wine—ensuring product freshness, cost control, and profitability. You’ll manage labor costs, reduce shrink, and maintain compliance with sanitation, safety, and inventory standards. This role also involves unloading trucks, verifying deliveries, and preparing for physical inventory counts.

Responsibilities

  • Ensure products are handled properly, rotated for freshness, and date controls are performed.
  • Control costs by monitoring and improving operations to increase profitability, including managing labor and reducing shrink.
  • Assist in preparing the store for physical inventory counts.
  • Oversee or assist with unloading trucks, verifying deliveries against invoices, and reporting shortages/overages.
  • Manage ordering, compliance, sanitation, back-room inventory, and department safety.
  • Engage and evaluate team members through coaching, feedback, and one-on-one development discussions.
  • Complete bi-annual performance reviews and make recommendations for merit increases.
  • Recruit, hire, and make promotion/transfer decisions in collaboration with the Store Manager.
  • Address team member concerns with independent judgment and document corrective actions, including collaboration with HR for performance management.
  • Create and adjust schedules to maximize productivity and efficiency.
  • Communicate standards, expectations, policy changes, and product knowledge to team members.
  • Lead a team to deliver high-quality products, exceptional service, and a great customer experience.
  • Serve as a Key Carrier and/or Manager on Duty (MOD) as needed.

Requirements

  • At least 18 years of age with 1 year of managerial or supervisory experience in a multi-department retail, hospitality, or service industry.
  • Strong communication skills (written and verbal) and ability to work in a team environment.
  • Outgoing, friendly demeanor with a positive attitude and ability to interact with customers.
  • Proven leadership ability to build, motivate, and maintain staff.
  • Working knowledge of personnel reports, margin reports, weekly sales numbers, and financial goals.
  • Strong focus on detail, analytical, and problem-solving skills.
  • Food Safety certification and adherence to all federal, state, and company regulations for product freshness, food safety, weights and measures, store safety, employee safety, refrigeration, and sanitation.
  • Strong organization and planning skills; ability to prioritize and handle multiple tasks.

Physical Demands

  • Vertically transfer milk trays weighing up to 60 lbs. from 9” to 62” for up to 25 hours.
  • Vertically/horizontally transfer boxes weighing up to 50 lbs. from 5” to 34” for a distance up to 5 feet for up to 25 hours without mechanical assistance.
  • Repetitive squatting, kneeling, or bending to access points 5 inches from the floor for up to 30 hours.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.

Benefits

  • Competitive pay.
  • Sick time plan to support you or your immediate family’s health.
  • Vacation accrual plan.
  • Opportunities for career growth.
  • 15% discount for you and one other family member on all Sprouts purchases.
  • Flexible schedules.
  • Employee Assistance Program (EAP).
  • 401(K) Retirement savings plan with a generous company match.
  • Company-paid life insurance.
  • Contests and appreciation events throughout the year with prizes, food, and fun.
  • Eligibility for additional benefits may apply, including:
    • Bonus based on company and/or individual performance.
    • Affordable benefit coverage, including medical, dental, and vision.
    • Health Savings Account with company match.
    • Pre-tax Flexible Spending Accounts for healthcare and dependent care.
    • Company-paid short-term disability coverage.
    • Paid parental leave for both mothers and fathers.
    • Paid holidays.
  • DailyPay: Access your earned wages before payday at no extra cost.

Why Sprouts?

Join a fast-paced, rapidly growing company focused on healthy living and customer service. At Sprouts, we foster an inclusive, respectful, and caring workplace culture through Team Member Resource Groups (TMRGs) that celebrate diversity and empower our team to thrive. Groups include Inspiring Women at Sprouts, Rainbow Alliance at Sprouts, Sabor at Sprouts, Soul at Sprouts, and Honored to Serve at Sprouts.

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