Grocery Manager

PURPOSE

Exemplifies strong customer service in every aspect of the job. Directs and controls the operation of the Grocery Department, including supervising and training personnel to achieve departmental and store sales and profit objectives.

Responsibilities

• Champions corporate and division customer service programs to meet or exceed division customer service goals.
• Instills a culture of excellent customer service in the department and throughout the store.
• Manages the Grocery Department, including dairy and frozen food sections.
• Conducts daily inspections of all Grocery sections and initiates corrective measures to ensure compliance with product quality and product rotation standards.
• Maintains in stock conditions, and ensures compliance with code date standards; cleanliness, sanitation and safety standards; and security requirements.
• Controls pricing by following established division pricing guidelines and ensuring compliance with the coupon and discount policies.
• Implements Company and Division operating and merchandising policies and practices.
• Controls merchandise shrink.
• Supervises and participates in store inventory counts.
• Establishes Grocery Department operating procedures as required for implementation of Company policies, Division directives and Store Director instructions.
• Implements emergency procedures in the event of equipment and computer software malfunctions or failure.
• Orders grocery product and maintains inventory levels according to Division directives.
• Supervises the processing of all reclamation.
• Maintains orderly and in stock conditions in back room, sales floor and all grocery department areas.
• Supervises receiving, storing, stocking, pricing and merchandising of all Grocery products.
• May utilize hand trucks, pallet jacks and the bailer. Properly accounts for merchandise received.
• Handles positive customer and vendor relations.
• Engages in suggestive selling and other sales techniques.
• Makes daily log sheet, purchase report, actual versus projected sales and labor.
• Prepares and displays appropriate product signage.
• Directs, motivates, trains and participates in the hiring of all Grocery Department personnel.
• Ensures that all associates are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures.
• Maintains accurate department records.
• Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination, etc., to the Store Director and assists in appropriate handling.
• Identifies and trains associates with high potential for advancement opportunities.
• Understands the store and Grocery Department Profit and Loss statement, and plans department promotions accordingly.
• Frequently communicates sales goals, department performance and sales opportunities to department associates to ensure positive results.
• Answers and responds to incoming telephone calls appropriately.
• Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.
• Maintains confidentiality concerning associates, store sales, and Company information.
• Attends required training and sales meetings.

Physical And General Requirements

• Extensive retail background with prior management experience related to retail operations.
• Thorough understanding of overall Company practices, policies and procedures.
• Strong written and oral communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers and co-workers.
• Knowledge of employment laws and workplace practices.
• Interacts effectively with all levels of personnel.
• Strong business and financial knowledge.
• Knowledge of every position in the store.
• Knowledge of basic math and accounting and computer software.
• Knowledge of and compliance with state and federal regulations.
• Extensive working knowledge of profit and loss statements.
• Familiarity with emergency plans in the event of a natural disaster, serious accident or uncommon event(s).
• Occasional travel, including overnight travel, may be required.
• May be required to work nights, weekends and holidays.
• Scheduled hours will vary.
• Regular attendance is required.
• Complies with and ensures compliance with Company grooming standards and dress code.