Grocery Lead

About the Role

Grocery Leads are key players in keeping their teams on track and providing unparalleled guest service. They stay on top of department records, processes, standards, and methods. To thrive in this position, you should be a team player, eager to support an amazing team, have the drive to grow your career in leadership, and have the ability to inspire those around you.

Responsibilities

• Enable unparalleled guest service by leading the team by example, constantly striving to delight and surprise guests, vendors, and stakeholders.
• Understand and utilize guest service initiatives and measurement tools (e.g., voice of guest, mystery shoppers).
• Respond to guest calls regarding product inquiries, special orders, and product requests.
• Schedule Team Members and delegate work assignments.
• Provide coaching and feedback to Team Members.
• Oversee and evaluate training provided to Team Members.
• Attend and conduct daily team huddles.
• Write department orders, monitor ordering, and supervise stocking and receiving.
• Develop and implement merchandising plans using company guidelines.
• Take an active role in building the store's product assortment.
• Track and reduce out-of-stocks and participate in physical inventories.
• Utilize tools to reduce and eliminate shrink.
• Comply with and perform self-assessments, passing internal and external audits.
• Understand and adhere to the collective bargaining agreement.
• Develop and maintain communication processes with other departments.
• Back up other grocery lead positions as needed.
• Maintain safety as the top priority for Team Members, guests, and products.
• Properly handle products and equipment in accordance with food safety and safety guidelines.
• Promote an environment embracing diversity, inclusion, and respect for Team Members, guests, vendors, and the community.

Requirements

• 6 months to 1 year of experience.
• Desire to become a Non-union Team Leader required.
• Retail work experience or Store Leader recommendation.
• At least 18 years of age.
• Ability to lift up to 50 pounds.
• Flexible schedule, including nights, weekends, and holidays.

Qualifications

• Prior experience in grocery/dairy or related field (desired).
• Retail leadership or supervisory experience (desired).
• Demonstrated product knowledge relevant to the department (desired).
• Satisfactory performance and discipline record (desired).
• High school diploma or equivalent (desired).
• Certification or licensing as required by department.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.