Grocery Fourth Person

About the Role

Assists the Grocery Manager and the Grocery Third Person in the operation of the Grocery Department. Directs and controls the operation of the entire store in the absence of the Store Director, Grocery Manager, and Third Person.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Performs ordering, receiving, storing, pricing, stocking, rotating, and merchandising duties.
• Assists in planning, organizing, and directing day-to-day operations of the Grocery Department.
• Implements Company and Division merchandising policies and/or Store Director instructions.
• Controls shrink and prevents the sale of out-of-code product.
• Ensures compliance with Company sanitation, safety, security, and other policies; initiates corrective action as needed.
• Opens and closes the store; may act as backup cashier.
• Engages in suggestive selling and other sales techniques.
• Performs all job duties with accuracy, honesty, and integrity.
• Other necessary and required duties and responsibilities as assigned.

Requirements

• Thorough understanding of overall Company practices, policies, and procedures.
• Strong written and oral communication skills, good leadership and interpersonal skills.
• Proven ability to manage and develop people.
• Ability to maintain composure in dealing with customers, vendors, and co-workers.
• Ability to work alone with minimal supervision and as a team player.
• Friendly, courteous, takes initiative, and handles interruptions and customer complaints effectively.
• Knowledge of basic mathematics and weights and measures.
• Knowledge of product variety, product location, and perishability.
• Ability to stand and walk for long periods of time.
• Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 80 lbs.
• Ability to climb ladders, operate fully loaded hand trucks, and pallet jacks.
• Manual dexterity and good eye-hand coordination.
• Mental alertness to ensure safe and accurate completion of work activities.
• Ability to work at different times of the day with little or no supervision, including nights, weekends, and holidays.
• Complies with all Company policies including attendance, grooming standards, and dress code.

Physical Requirements

• Exposure to potential hazards with equipment and work aids in the Grocery Department.
• Exposure to approximately 35° Fahrenheit while handling products in cold cases, 28° Fahrenheit in the cooler, and -20° Fahrenheit in the freezer.
• Temperature-controlled store environment with exposure to varying temperatures in the loading and receiving area.
• Occasional exposure to outdoor environment when checking store perimeters and conducting business off premises.
• Safety-sensitive position; responsibilities include tasks that could affect the safety or health of the employee or others.