Grocery Fourth Person

About the Role

Assists the Grocery Manager and the Grocery Third Person in the operation of the Grocery Department. Directs and controls the operation of the entire store in the absence of the Store Director, Grocery Manager, and Third Person.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Performs ordering, receiving, storing, pricing, stocking, rotating, and merchandising duties.
• Assists the Grocery Manager and the Grocery Third Person in planning, organizing, and directing day-to-day operations of the Grocery Department.
• Assists in implementing Company and Division merchandising policies and/or Store Director instructions.
• Controls shrink and prevents the sale of out-of-code product.
• Ensures compliance with Company sanitation, safety, security, and other policies; initiates corrective action as needed.
• Opens and closes the store; may act as backup cashier.
• Engages in suggestive selling and other sales techniques.
• Performs all job duties with accuracy, honesty, and integrity.
• Other necessary and required duties and responsibilities as assigned.

Requirements

• Requires a thorough understanding of overall Company practices, policies, and procedures.
• Strong written and oral communication skills, good leadership and interpersonal skills.
• Proven ability to manage and develop people.
• Ability to maintain composure in dealing with customers, vendors, and co-workers.
• Ability to work alone with minimal supervision and be a team player.
• Friendly, courteous, takes initiative, and handles interruptions and customer complaints effectively.
• Interacts effectively with all levels of personnel, customers, vendors, and the public.
• Ability to judge and react to business activity.
• Knowledge of basic mathematics and weights and measures.
• Must have knowledge of product variety, product location, and perishability.

Skills and Physical Requirements

• Ability to stand and walk for long periods of time.
• Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 80 lbs.
• May climb ladders.
• Ability to properly stack, operate fully loaded hand trucks, and pallet jacks.
• Manual dexterity and good eye-hand coordination.
• Mental alertness to ensure safe and accurate completion of work activities.
• Ability to work at different times of the day with little or no supervision.
• Ability to work nights, weekends, and holidays.
• May utilize cleaning supplies and chemicals and safety cutters.
• Complies with all Company policies including attendance, grooming standards, and dress code.

Physical Requirements

• Exposure to potential hazards with respect to equipment and work aids necessary to perform job duties throughout the Grocery Department.
• Exposure to approximately 35° Fahrenheit while handling products in cold cases, approximately 28° Fahrenheit in the cooler, and -20° Fahrenheit in the freezer.
• Working conditions consist of a temperature-controlled store environment.
• Exposure to varying temperatures while working in the loading and receiving area.
• Occasional exposure to outdoor environment when checking store perimeters and conducting business off premises.

This is a safety-sensitive position. Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.