Grocery Float Staff PM Shifts

About the role

This position offers a flexible schedule with a range of 35-40 hours weekly, typically between 1:00 p.m. - 10:30 p.m. with occasional shifts outside this range. Flexibility is key, and there may be times when schedule changes are necessary.

Responsibilities

• Greet customers, smile, and make eye contact.
• Maintain a friendly, courteous, and helpful demeanor.
• Assist customers with produce questions and special orders.
• Offer samples and suggestions for purchase and preparation in a friendly, courteous manner.
• Communicate with all staff and other coworkers in a courteous, positive, and professional manner.
• Check out customer purchases quickly and accurately, notify manager of pricing errors.
• Meet and maintain department standards for accuracy including minimizing overages/shortages, collecting correct and full payment from customers and giving back proper change.
• Create neat and organized deposits and correctly balance drawer following department protocol.
• Follow proper security procedures when handling credit card payments and cash currency.
• Correctly process customer returns and complete documentation.
• Follow department protocol for applying coupons, rainchecks, and other discounts.
• Ensure transactions follow store policies for employee purchases and business discounts and report any misuse or suspected abuse of policies to managers.
• Report “Sweet hearting” concerns to management.
• Call for back up staff as needed so wait time is minimal for customers at checkout.
• Ensure safe and legal alcohol sales by following established protocol such as checking ID’s, and not selling to people who are underage or intoxicated.
• Attend a safe selling training course (in house) and successfully pass a written exam.
• Communicate with customers to determine bagging preferences. Bag customer purchases in a neat and organized way following department protocol.
• Maintain a clean and sanitized workspace and keep the front end free of congestion.
• Complete designated opening and closing duties as assigned.
• Collect carts and baskets from inside or outside of the store and return them to designated areas.
• Stock supplies such as boxes, bags, and register supplies.
• Complete other cleaning tasks as designated by a manager.
• Prepare storage areas for incoming deliveries.
• Check deliveries for damage, quality, and accuracy, notify appropriate buyer, shift lead or manager of discrepancies.
• Help with unloading, breaking down freight and pallets as needed.
• Notify appropriate departments as necessary of incoming product (when working in loading and receiving areas).
• Rotate and organize back stock into storage.
• Maintain fully stocked, attractive displays, while maintaining proper storage conditions.
• Stock shelves fully without overcrowding; face items on shelves.
• Pull out of date or low-quality items and follow established procedures for recording and disposing of them.
• Label items accurately with price tags, signs or four-digit codes. Report price and product discrepancies to buyers or orderers.
• Maintain stocking lists for later shifts.
• Notify buyers of out-of-stocks as needed.
• Take inventories of department stock for buyers as requested.
• Follow department organic standards, when applicable.
• Help ensure organic integrity by following established receiving, storage, prep, and display procedures, when applicable.
• Record department shrink promptly and accurately following departmental procedures.
• Develop product knowledge in assigned areas to better assist customers.
• Build, replenish and rotate displays, culling several times daily, and following stocking priorities set by manager.
• Trim, wash, bundle produce, following priorities set by manager.
• Dispose of damaged or spoiled goods promptly, with appropriate notification to manager.
• Monitor cooler and walk-in temperatures and follow procedures for handling breakdowns.
• Maintain floor plan and regular rotation in walk-in cooler.
• Participate in periodic inventory.
• Clean up spills as needed.
• Use equipment safely.
• Advise manager of equipment repair and replacement needs.
• Vacuum, wipe, and dust bulk area.
• Clean bulk bins, shelves and coolers as needed or directed by supervisor.
• Maintain clean work area and assist in backroom cleaning.
• Upon closing of the store, clean and wipe all areas and items as designated on checklist or by supervisor.
• Keep retail display areas, back-stock, and work area clean, sanitary and in orderly condition following guidelines of department manager and rules of Missoula County City Health Dept. (MCCHD).
• Scrub and rinse cutting surfaces, floors, walls, cases, and equipment following established organic procedures.
• Remove trash promptly, sweep and mop floor.
• Maintain supplies of bulk bags, tags, twist ties and gloves.
• Follow safe working practices.
• Attend department and storewide meetings as needed.
• Bag and assist front end as necessary.
• Answer and route phone calls, take and route messages as needed.
• Perform other tasks assigned by Shift Lead, Manager or MOD.

Qualifications

• High School education or GED preferred but not required.
• Customer Service, cashiering and stocking or produce experience with some familiarity of natural foods and/or products preferred.
• Ability to follow instructions well.
• Basic math skills.
• Detail-oriented with ability to balance cash drawer.
• Regular, predictable attendance.
• Adhere to established work and safety procedures.
• Maintain accurate records.
• Ability to work closely with others and to provide excellent customer service.
• Must be 18 years of age or older (baler).