Grocery Fifth Person

Main Responsibilities

• Aid the Grocery Manager in overseeing daily Grocery, Frozen, Dairy, and Liquor/Beer operations.
• Supervise, train, and support department associates to achieve operational excellence and outstanding customer service.
• Manage orders, receive, store, price, stock, and merchandise products to ensure in-stock conditions and sales performance.
• Handle customer concerns and complaints professionally, fostering a positive shopping experience.
• Manage inventory, control shrink, adjust pricing, and remove discontinued or out-of-code products.
• Operate the store, ensuring compliance with safety, sanitation, security, and operational standards.
• Ensure accurate cash handling procedures, including issuing and collecting register funds.
• Implement and respond to emergency procedures and address equipment, system, or operational issues.
• Oversee store operations and supervise associates in the absence of the Store Director and Grocery Manager.
• Perform all duties with accuracy, honesty, integrity, and adherence to company policies and procedures.

Soft Skills

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Leadership and team-development abilities.
• Interpersonal skills to work effectively with associates, customers, and vendors.
• Initiative, professionalism, and accountability.
• Composure and effectiveness in fast-paced or challenging situations.
• Strong problem-solving and conflict-resolution skills.

Competencies

• Team leadership and supervision.
• Retail operations management.
• Inventory control and merchandising.
• Cash handling and loss prevention.
• Scheduling and operational planning.
• Customer service management.
• Safety, sanitation, and compliance management.
• Decision-making and business judgment.

Knowledge

• Understanding of grocery retail operations and merchandising practices.
• Knowledge of inventory management, product rotation, and shrink control.
• Understanding of company policies, procedures, and workplace practices.
• Familiarity with loss prevention and front-end scanning procedures.
• Understanding of food safety and sanitation requirements.
• Knowledge of state and federal employment and workplace regulations.
• Basic mathematics, weights and measures, and product perishability knowledge.

Abilities

• Ability to supervise, coach, and develop associates.
• Ability to prioritize tasks and manage multiple responsibilities.
• Ability to analyze business needs and make sound operational decisions.
• Ability to work independently with minimal supervision.
• Ability to operate ordering systems, cash registers, scanning equipment, pallet jacks, hand trucks, and carts.
• Ability to stand and walk for extended periods.
• Ability to frequently lift and maneuver products weighing up to 80 pounds.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Other Requirements

• Must be able to work in a safety-sensitive position.
• Must be able to open and close the store as assigned.
• Must comply with company attendance, grooming, and dress code standards.
• Must be able to work in a temperature-controlled retail environment with occasional exposure to outdoor conditions.
• Must demonstrate reliability, integrity, and a commitment to safety and operational excellence.