GROCERY/COURTESY CLERK

Responsibilities

• Establish and maintain a safe and clean environment.
• Deliver excellent customer service.
• Embrace the Customer 1st strategy.
• Encourage associates to embody company core values.
• Help customers feel welcome, important, and appreciated.
• Answer questions regarding products sold within the store.
• Gain and maintain knowledge of products sold within the department.
• Assist with customer requests.
• Retrieve, lift, and locate product.
• Greet customers, help them load merchandise on the conveyor belt, and thank them.
• Assist in removing customer’s merchandise from bottom of bascart for checkout.
• Offer assistance to customers with loading bags into their car.
• Control shrink by following all company shrink initiatives.
• Retrieve carts from the parking area using a cart strap, push no more than 6 carts at once, and return them to designated areas.
• Understand the store's layout and have the ability to locate products and conduct price checks for cashiers.
• Display a positive, friendly attitude.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Notify management of customer or employee accidents.
• Maintain cleanliness standards on, but not limited to: lobbies, vending machines, restrooms, total sales floor, spills, check stands, carts, hand baskets, and front of building/parking lot.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Collaborate with Front-end associates to encourage teamwork.
• Adhere to all local, state and federal laws, and company guidelines.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.

Qualifications

• Must be able to meet the minimum physical demands of the position.
• Must be 16 or older.
• Desired: Ability to handle stressful situations, effective communication skills, knowledge of basic math: counting, addition, and subtraction.