Grocery Clerk-Salt Lake City

Position Summary

Lee’s Marketplace is a family-owned grocery chain dedicated to providing a pleasant shopping experience for guests. We prioritize high-quality products, exceptional service, and a welcoming environment. Our team members are valued like family, and we aim to positively impact the communities we serve.

About the Role

The Grocery Clerk plays a crucial role in maintaining a well-stocked, clean, and organized grocery department. This position involves stocking shelves, assisting customers, rotating products, and ensuring displays are neat and appealing. Grocery Clerks contribute to a positive shopping experience by offering friendly, helpful service and keeping shelves full.

Responsibilities

• Assist with daily operations, including product stocking, rotation, and merchandising to maximize sales and product quality.
• Deliver excellent customer service by answering questions, locating items, handling concerns professionally, and offering product suggestions.
• Ensure department cleanliness and adhere to health and company standards.
• Report inventory needs and maintenance issues to the Grocery Manager.
• Maintain communication with vendors and partners.
• Achieve all assigned responsibilities to the best of your ability.
• Assist with frontend responsibilities during peak times (cashiering, bagging, gathering carts, etc.).

Guest Service

• Greet customers warmly and offer assistance in locating or learning about grocery products.
• Resolve customer complaints or product concerns professionally and promptly.
• Provide recommendations and product knowledge to enhance the shopping experience.
• Cook with guests regarding special orders.
• Ensure shelves are fully stocked and presentable to support a positive guest impression.

Product Handling

• Aid in maintaining displays according to store standards.
• Absorb product freshness by assisting with date coding verification and proper product rotation.
• Record all damaged product and store it in designated backroom cooler areas.
• Stock all grocery products using proper rotation (FIFO) to ensure freshness.
• Handle all products safely and according to food safety guidelines, including cold chain management.
• Maintain accurate inventory levels through cycle counts and shrink control.

Cleanliness and Safety

• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Provides an example for other team members to maintain a clean and safe environment.

Cash Handling

• Willing to assist the Frontend by being a backup Cashier during rushes.
• Operate POS system efficiently and accurately.
• Confidently accept various forms of payment, including cash, card, check, WIC, and EBT.
• Follow store policies on coupons, returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.
• Handle money responsibly, including drawer counts and change accuracy.
• Use POS and register system only when directed by the Frontend Manager/Supervisor.
• Works scheduled rotational shifts in the self-checkout area, monitoring guest transactions, providing assistance as needed, and remaining alert to prevent theft or misuse of the equipment.

Team Collaboration

• Work cooperatively with team members to achieve store goals.
• Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.
• Build and support a culture based on relationships and continuous improvement.
• Continually strive to build knowledge and skills, both personally and within the department and store through training and education of self and other team members.
• Provide a professional example for other team members to follow.
• Attend team meetings and training sessions.
• Assist other departments as needed.
• Work in a fast-paced, sales environment with tact and patience.
• Work with team to ensure products are sold well before their expiration date.

Requirements

• Age Requirement: 16yrs+
• Machinery: 18yrs+
• Availability: Flexible-including nights, weekends, and holidays.

Physical Requirements

• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasional stoop, crouch, kneel, or crawl.

Tools and Machinery

• Pallet jack
• Forklift
• Box cutter
• Knives and Blades
• Two-wheeler and six wheeler
• Hand-held ordering machine
• Computer use
• Phone/Intercom
• POS System
• Any other tools and machinery seen fit for role

Education or Skills

• Education and Experience: High school diploma, GED, or equivalent. Applicants currently working toward completion are welcome to apply.
• Basic computer proficiency
• Previous customer service experience preferred

Skills and Abilities

• Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
• Friendly, customer-focused attitude
• Basic knowledge of food safety or willingness to complete training
• Punctual, dependable, and able to follow instructions
• Ability to implement solutions quickly and effectively
• Ability to work in a fast-paced environment
• Ability to handle team member, guest, and vendor inquiries and complaints effectively
• Ability to read and follow instructions
• Great verbal and written communication skills

Benefits

• Compensation: Competitive hourly wage/salary
• Paid time and a quarter on Sundays
• Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances
• 10% discount, restrictions apply
• Ace Hardware Discount at Lees Ace Hardware locations
• Paid Time Off to those who qualify

Work Environment

• Friendly and supportive team atmosphere
• Opportunities for career advancement and professional development
• Safety forward atmosphere
• Innovative, supportive, and input driven management team