Grocery Clerk

Qualifications

• Customer service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Desired: Retail experience

Responsibilities

• Create an outstanding customer experience through exceptional service
• Establish and maintain a safe and clean environment that encourages customers to return
• Assist the department manager in reaching sales and profit goals and monitor quality assurance standards
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety
• Help customers discover new items or products they inquire about
• Inform customers of food specials and recommend grocery items
• Check product quality to ensure freshness and review "sell by" dates
• Provide customers with fresh and non-perishable grocery products
• Label, stock, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Stay current with present, future, seasonal, and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and log temperatures
• Gain and maintain knowledge of products sold within the department
• Answer questions and make suggestions about products
• Create an environment where customers feel welcome, important, and appreciated
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions
• Practice preventive maintenance by inspecting equipment and notifying management of repair needs
• Notify management of customer or employee accidents
• Work cooperatively in a high-paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
• Perform essential functions of this position with or without reasonable accommodation