GROCERY/CLERK

About the role

Create an outstanding customer experience through exceptional service.

Responsibilities

• Create an outstanding customer experience through exceptional service
• Establish and maintain a safe and clean environment that encourages customers to return
• Assist the department manager in reaching sales and profit goals established for the department
• Monitor all established quality assurance standards
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about
• Inform customers of dairy specials
• Provide customers with fresh products that they have ordered
• Recommend items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness
• Review "sell by" dates and take appropriate action
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud

Requirements

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Desired Retail experience
• Promote trust and respect among associates
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older