GROCERY/CLERK

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals, monitor quality assurance standards, embrace the Customer 1st strategy, encourage associates to deliver excellent service, and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering product questions.
• Gain and maintain knowledge of department products and respond to questions, make suggestions, and offer product samples.
• Inform customers of dairy specials and provide fresh products they have ordered.
• Recommend items to ensure customers get the products they want and need.
• Check product quality for freshness, review sell‑by dates, and take appropriate action.
• Label, stock, and inventory department merchandise; report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines; maintain proper case/cooler temperatures and temperature logs.
• Reinforce safety programs by complying with procedures, identifying unsafe conditions, and notifying store management.
• Practice preventive maintenance by inspecting equipment and reporting items needing repair.
• Notify management of customer or employee accidents; report safety risks, issues, and illegal activity (robbery, theft, fraud).
• Work cooperatively in a high‑paced, sometimes stressful environment.
• Manage conflict in a reasonable, non‑confrontational, cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform the essential functions of this position with or without reasonable accommodation.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Desired retail experience.