Grievance Investigator

Responsibilities

• Conduct thorough and impartial investigations of grievance claims or complaints, focusing on fairness and compliance with applicable policies, regulations, and standards.
• Review grievances to determine validity and required investigative steps, such as interviews and document reviews.
• Collect, preserve, and analyze relevant evidence, including records, physical evidence, interviews, and submitted grievances.
• Ensure investigative processes maintain confidentiality in accordance with relevant guidelines.
• Conduct interviews with the complainant, witnesses, respondents, and other involved parties to gather evidence and information.
• Accurately document each interview using standardized reporting tools to create transparent records of the investigation.
• Prepare comprehensive investigative reports detailing findings, facts, and any evidence supporting conclusions and recommendations.
• Submit detailed and timely reports to the Grievance Coordinator or facility leadership for resolution and decision-making.
• Track and properly record all grievances and associated documentation through the grievance tracking and management system.
• Evaluate whether grievances or complaints reveal violations of agency/organizational policies, procedures, or regulations.
• Stay informed on updated laws, regulations, and organizational practices applicable to the grievance process.
• Collaborate with the Policy/Compliance team to update existing policies and procedures as necessary to strengthen operational standards and prevent repeat grievances.
• Collaborate with the Grievance Coordinator, legal counsel, program administrators, HR staff, and other stakeholders when resolving difficult or complex cases.
• Ensure appropriate referrals to external agencies or authorities (e.g., law enforcement) when required for serious allegations, such as criminal misconduct.
• Serve as the liaison between complainants and responding parties during active investigations while maintaining impartiality.
• Analyze grievance data to identify trends, recurring issues, and systemic problems within the organization or facility.
• Document and report findings to the Grievance Coordinator or upper management, along with actionable recommendations to address root causes and prevent reoccurrence of similar issues.
• Auxiliary tasks include assisting with audits, inspections, and reviews that involve grievance processes and investigations.
• Perform other tasks as assigned to support grievance management, compliance monitoring, and staff training.

Qualifications

• Minimum three (3) years of work experience in conducting investigations, grievance handling, compliance auditing, or related work in corrections, law enforcement, or another regulatory setting.
• Familiarity with policies and standards relevant to the specific field, such as National Detention Standards (NDS), the Prison Rape Elimination Act (PREA), or internal grievance policies.
• Excellent investigative skills, including interviewing, fact-finding, and analyzing data/evidence.
• Strong understanding of confidentiality standards and the handling of sensitive information.
• Exceptional written and verbal communication skills for preparing detailed reports and presenting findings.
• Demonstrated ability to work impartially, handle difficult situations effectively, and maintain professionalism in high-pressure environments.
• Proficiency in using investigation or case management software and general office tools (e.g., Microsoft Office Suite).
• Must be able to obtain and maintain facility credentials/authorization.

Compensation Details

TBD

Benefits Overview

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Education reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance