Gresham: Make a big difference in your community, one person at a time!

About the role

The Residential Facilities Ombudsman program (RFO) provides advocacy services to Oregonians living in homes and facilities licensed or certified for Intellectual and/or Developmental Disabilities or Mental Health Conditions.

Responsibilities

• Provide advocacy services directly to individuals through regular in-home visits
• Receive and respond to specific complaints through the RFO toll-free phone line
• Identify, investigate, and resolve complaints
• Strengthen each individual resident’s choice, rights, and quality of life

Qualifications and Skills

• At least 18 years of age and able to pass a criminal history check
• Strong observation, communication and problem-solving skills
• Dependable and reliable
• Adequate transportation to visit homes and facilities
• No conflict of interest

Training

• 16 hours of initial concentrated training
• 15 hours of additional training on expanded topics to be completed in the first year of certification
• 10 hours of continuing education annually to maintain certification thereafter

Time Commitment

A flexible schedule of approximately 16 hours per month. This will include facility visits, complaint resolution including calls and meetings, as well as required activity reporting. Please consider making at least a one-year commitment to the program.

Apply here