Greeter - Full Time - Night

Description

The Greeter at Hackensack Meridian Health serves as a liaison between patients and hospital staff, assisting with interpretation of hospital policies, procedures, and services, and addressing patient concerns.

Responsibilities

• Acts as liaison between patient and staff personnel on issues of care and communication.
• Completes patient call-backs to ascertain patient satisfaction of prior visits.
• Affords appropriate avenues for information and concern expression regarding rights, care, and service.
• Data collection and reporting: Completes patient call-backs and assists in data collection and reporting as designated by the Nurse Manager.
• Assists the Manager in developing and updating goals and objectives for Emergency Services (Prompt Care and ED).
• Participates in hospital committees as requested.
• Maintains open dialogue with all ED staff.
• Greets patients and their families upon entrance to the emergency department, instructs/assists with signing in, directs to registration, Prompt Care, etc., answers questions regarding ED procedures, monitors ED waiting room and entrances, and performs other duties as assigned.

Qualifications

• Excellent written and verbal communication skills.
• Proficient computer skills, including Microsoft Office and/or Google Suite platforms.