Greenwich - Cafe GM

Responsibilities

• Lead, coach, and inspire the restaurant team through positive, hands-on leadership
• Create a culture rooted in hospitality, collaboration, accountability, and generosity
• Maintain a calm, solutions-oriented presence during service and operational challenges
• Ensure exceptional, thoughtful, and personalized guest experiences at all times
• Maintain elevated service standards while creating a welcoming and inclusive atmosphere
• Build strong guest relationships and cultivate community loyalty
• Address guest feedback professionally and proactively
• Champion a hospitality culture that feels warm, polished, and approachable
• Oversee daily restaurant operations including service, staffing, scheduling, and floor management
• Maintain operational excellence across cleanliness, organization, safety, and presentation
• Monitor labor, inventory, and cost controls to support financial performance
• Ensure compliance with company policies, health regulations, and operational procedures
• Partner with culinary and leadership teams to support menu rollouts and seasonal initiatives
• Recruit, interview, train, and develop hospitality-focused team members
• Conduct performance conversations and provide ongoing coaching and mentorship
• Promote strong communication and teamwork across all departments

Qualifications

• 3+ years of restaurant management experience in upscale casual, wellness-focused, or hospitality-driven concepts
• Strong leadership, communication, and interpersonal skills
• Passion for hospitality, food culture, wellness, and community-building
• Experience managing high-volume service while maintaining elevated standards
• Financial and operational management experience preferred
• Highly organized with strong attention to detail
• Flexible availability including evenings, weekends, and holidays