Graves Customer Service Operator

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most. Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily.

About the Role

Becklar Enterprise Monitoring is one of the fastest-growing alarm monitoring companies in the nation, headquartered in Ogden, UT near Weber State. Our mission is to save lives, protect property, and inspire peace of mind every day by monitoring burglar, fire, medical, and IoT alarms with the fastest response time in the industry. At Becklar, we live by our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.

Responsibilities

• Process alarm signals quickly, accurately, and professionally while managing stressful situations.
• Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
• Assist our alarm company partners with alarm system tests to ensure subscribers' alarms are working properly.
• Accurately document all responses for the alarm on the computer.
• Learn and use new software to complete multiple tasks.
• Engage in ongoing training and development opportunities to ensure accurate handling of alarms and foster professional growth.

Requirements

• Must be 18 years of age or older with a high school diploma or GED.
• Must be available to work grave shifts (16–29 hours/week).
• Prior customer service experience preferred.
• Ability to type a minimum of 40 WPM.
• Must be willing to work one weekend day each week or every other weekend, and holidays.
• Ability to make a 6-month commitment.
• Must be able to pass a 2-week fully-paid training class.
• Must be able to pass a pre-employment drug test and background check.

Benefits

• Starting pay of $17.50/hour, with the ability to earn up to $18.00/hour after 90 days.
• Tuition reimbursement up to $1,000+/year.
• Free mental health assistance.
• 401(k) match for all employees.
• Comprehensive health benefit plans.
• Inclusive parental leave designed to support all parents and caregivers.
• Wellbeing and lifestyle perks to support personal growth, connection, and balance.
• Generous PTO so you can recharge, give back, and take care of what matters most.
• Growth opportunities—we’re growing at over 200,000 subscribers a year and always look internally first for promotions.
• Weekly paydays, company parties, and professional development.