Graphics Production Designer

About the role

This position focuses on sales support, design, and proofing of large format, window, and wall graphics. You will partner with sales teams across multiple locations to deliver high-quality products and exceptional customer service. The ideal candidate has a passion for creativity and supporting both internal and external customers.

Responsibilities

• Sales Support - 35%
  • Partner with sales estimators to assist in selling graphics projects by joining customer calls and leading creative ideas to achieve customer objectives.
  • Recommend appropriate solutions, including material type, printer technology, design, and installation options.
  • Coach estimators on required information for job setup, such as pictures, measurements, and completing graphics work orders.
  • Help estimators accurately quote graphics jobs and contribute to high-end proposals for key customers and high-value jobs by providing renderings.
• Design - 35%
  • Verify customer intent and confirm project scope details in conjunction with sales estimators.
  • Create proofs showing layouts of graphics on windows and walls, and generate print-ready files using customer artwork, guidance, pattern catalogs, and site measurements.
  • Guide customers through the proofing process, iterating designs as needed to align with their vision, and maintain accurate notes for timely follow-ups.
  • Keep sales and operations teams informed of job status.
  • Handoff approved proofs and print-ready files to production, including detailed installation instructions for installers.
• Teamwork - 20%
  • Support graphics production during high-volume periods.
  • Participate in the installation of complex graphics jobs.
• Product Development - 10%
  • Stay updated on graphics capabilities and recommend hardware/software to keep the company competitive in the graphics space.

Requirements

• Previous design experience, ideally within the large format printing industry (window and wall graphics, sign, or printed vinyl).
• Understanding of how designs translate to glass, including best materials and production methods.
• Familiarity with design software such as Adobe Creative Suite (Illustrator and Photoshop), Onyx Thrive RIP software, and cutting/plotting software.
• Working knowledge of the window film and graphics industry is preferred.
• Strong written and verbal communication skills.
• Strong organizational skills and customer service focus.

Competencies

• Enthusiasm for creative collaboration
• Customer service orientation
• Attention to detail
• Follow-through
• Efficiency and productivity
• Problem-solving

Benefits

• Paid Time Off plan for full-time employees.
• Medical, Dental, Vision, and more (for eligible employees).
• 401(k) with a 3% company match on contributions.
• American Window Film Perks:
  • Family & Friends Day: An extra day off plus $300 to spend with family or friends.
  • People Helping People: An extra day off to contribute to a worthy cause.
  • Fitness, Health, and Wellness allowance: $250 toward health and wellness activities.
  • We Not Me Time: $300 for spending time with a co-worker outside of work.
  Perks are subject to terms and conditions and may change at any time.

Pay

$31.00 - $35.00/hour, plus overtime eligibility.