Graphics and Manufacturing Specialist

Job Summary

Serve customers by assisting them to formulate and articulate their artistic and technical printing requests and interpreting them in terms that fit APS graphics and printing processes.

Responsibilities

• Primary point of contact to manage customer accounts for by providing value added professional and technical services that strengthen customer relationships.
• Balance multiple customer accounts and prioritize own workload within small self-directed team to meet all customers' needs.
• Advise customers regarding cost savings opportunities for graphics and/or finished goods expense.
• Provide technical expertise to ensure requests meet customer expectations and printing capabilities.
• Act as a customer-facing resource in meeting their business objectives and share in the value created.
• Research, document, initiate, coordinate, and expedite customer requests through all stages of the process.
• Create and enter SAP data as required for accurate manufacturing orders.
• Communicate customers’ expectations to other workgroups by providing detailed work instructions of the customers’ requests and expectations.
• Collaborate directly with staff from all functions within APS Graphics to ensure the customer requests are processed promptly and result in printable graphics with high technical and aesthetic quality.

Qualifications

• Associate degree or similar certification (Graphics related field) preferred with a minimum of 2 years related experience.
• Customer service experience, preferred.
• Strong communication skills.
• Strong organizational skills.
• Problem solving skills.
• Conflict resolution skills.
• Able to work effectively in a team environment.

Benefits and Perks

• 401(k) 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Retailer plan
• Tuition reimbursement
• Vision insurance

Requisition id

55881

Relocation

No

About the Role

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.