Grange Land Rover Brentwood Service Advisor Apprenticeship

About the role

The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. The role involves dealing directly with customers, scheduling vehicle service work, handling administrative tasks, and resolving customer complaints.

Responsibilities

• Interpreting customer concerns and comments and liaising with Service Technicians.
• Booking/scheduling vehicle services.
• Liaising with customers about any additional work required.
• Estimating time and costs associated with repairs.
• Handling customer complaints.
• Responding to customer requests.
• Tracking the vehicle through the workshop.

Qualifications

Received (England: Standard): Level 2 Customer Service Practitioner Standard
JLR specific certifications (Scotland/ Wales/ N.Ireland: Framework): Level 2 / Level 5 in Customer Service
JLR specific certifications
Embedded within your training are the JLR global training materials.

Future Prospects

Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, offering excellent career development opportunities within the expanding retail network.

Personal Qualities

• A willingness to learn.
• Teamwork.
• Quality focus.
• Personal responsibility and resilience.
• Problem-solving skills.

Application Instructions

To be considered for this role, you are required to complete an online application via the link listed. Your online application will be forwarded to our specialist recruitment team. If you are successful in your application, they will talk to you directly and guide you through the next stages of application.