Grand Williston Hotel & Convention Center - Housekeeping Manager OEM

About the Role

The Housekeeping Manager ensures efficient operations of the Housekeeping Department in accordance with Aimbridge Hospitality standards. This role supervises all areas including guest rooms, front/back of house, public areas, and laundry. Management-level associates are expected to work as needed to complete job responsibilities, with overtime applicable for OEM associates.

Qualifications

• At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and 3+ years of related experience; or a 4-year college degree and at least 1 year of related experience.
• Supervisory experience required.
• Proficient in Windows operating systems, company-approved spreadsheets, and word processing.
• Valid driver’s license for the applicable state.
• Ability to convey information and ideas clearly.
• Strong decision-making skills to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations while maintaining composure and objectivity.
• Problem-solving skills, including anticipating, preventing, identifying, and resolving workplace issues.
• Ability to assimilate complex information from disparate sources and adjust to meet specific needs.
• Effective listening skills to understand, clarify, and resolve concerns raised by coworkers and guests.
• Ability to work with and understand financial information, data, and basic arithmetic functions.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards.
• Uphold high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Comply with Aimbridge Hospitality standards and regulations to ensure safe and efficient hotel operations.
• Maintain certifications as applicable (e.g., Food Handlers, Alcohol Awareness, CPR, First Aid).
• Establish and maintain a key control system for the department.
• Operate radios efficiently and professionally, ensuring proper radio etiquette within the housekeeping department.
• Monitor and direct all Housekeeping and Laundry personnel.
• Inspect rooms daily; additional supervisors or assistants are only scheduled if occupancy exceeds 90 rooms or with General Manager approval.
• Ensure compliance with company and brand training using Aimbridge Hospitality’s steps to effective training.
• Conduct 90-day and annual employee performance appraisals according to Aimbridge Hospitality S.O.P.s.
• Review Housekeeping staff’s worked hours for payroll compilation and submit to accounting on time.
• Develop a manager as assigned by the Corporate Office, including sign-off on competencies and assisting in placement.
• Conduct monthly department meetings with housekeeping staff.
• Prepare employee schedules based on business forecasts, payroll budget guidelines, and productivity requirements; submit the schedule and Wage Progress Report to the General Manager weekly.
• Supervise daily inspections for arriving V.I.P.s.
• Ensure lobbies, guest hallways, guest rooms, and back-of-house areas are cleaned to Aimbridge Hospitality standards.
• Maintain standards for Purchase Orders, vouchering of invoices, and checkbook accounting.
• Maintain required pars of all Housekeeping and Laundry supplies by ordering needed items monthly/quarterly.
• Conduct monthly and quarterly Housekeeping inventories on time.
• Ensure guest privacy and security by following Aimbridge Hospitality procedures.
• Participate in required M.O.D. coverage as scheduled.
• Implement all Aimbridge Hospitality policies and house rules.
• Train and review “House Safety” rules and procedures with Housekeeping staff.
• Motivate, coach, counsel, and discipline Housekeeping personnel according to Aimbridge Hospitality S.O.P.s.
• Prepare and conduct all Housekeeping interviews and hiring procedures according to Aimbridge Hospitality S.O.P.s.
• Monitor work orders and submit them to the Engineering department; follow up to ensure completion.
• Respond to guest requests, situations, complaints, and accidents in an attentive, courteous, and efficient manner.
• Attend monthly all-employee team meetings and weekly staff meetings; provide training on a rotational basis.
• Maintain professional working relationships and promote open communication with other managers, employees, and departments.
• Respond to emergency situations using information from M.S.D. sheets; keep sheets current and easily accessible.
• Focus the Housekeeping Department on contributing to guest service scores.
• Balance and clear room status nightly, resolving discrepancies between the PM Housekeeping Report and the computer’s room status report.
• Maintain and monitor “Lost and Found” procedures and policies according to standards.
• Train all Housekeeping personnel to perform duties to Aimbridge Hospitality standards.
• Ensure employees are attentive, friendly, helpful, and courteous to guests, managers, and other employees.
• Conduct daily morning meetings with staff.
• Conduct weekly walkthroughs with the General Manager and Property Engineer.
• Use the telephone and computer system for reporting and verifying room status.
• Ensure valet laundry is recorded for valet cleaners; review incoming laundry at the end of the day to confirm all items are returned.
• Properly store, secure, and issue supplies to meet business demands.
• Complete all reports in a timely and efficient manner as required by management.
• Establish additional standards for the Housekeeping Department with General Manager approval.
• Review the Guest Request log daily to address problems proactively.
• Ensure completion of regular maintenance and cleaning projects biannually.
• Monitor all V.I.P.s, special guests, and requests.
• Perform any other duties as requested by the General Manager.

About the Property

Located near Williston Basin Speedway and Williston State College, the Grand Williston Hotel & Conference Center offers a welcoming atmosphere for visitors to North Dakota. Guests can unwind in spacious rooms featuring upgraded mattresses, HDTV, free WiFi, and enjoy a hot breakfast at the full-service restaurant. Tavern at The Grand is open for dinner, drinks, and games. Families can enjoy the indoor pool with a waterslide. The hotel fosters a team-oriented culture, emphasizing collaboration, support, and daily Stand-up Meetings to celebrate wins, recognize employees, and improve service. As part of a company managing over 800 hotels worldwide, employees benefit from a diverse workforce and a people-first approach.

Benefits

• Hotel discounts.
• Discount programs.
• Online training courses.
• Management apprentice programs.
• Leadership development opportunities.