GRAND TETON ASC - FRONT DESK SUPERVISOR

As outlined for Grand Teton Surgical Center, this role combines receptionist duties with additional supervisory responsibilities.

Responsibilities

• Adhere to all duties and responsibilities as outlined in the Grand Teton Surgical Center medical receptionist job description.
• Orient, mentor, and sign off on new staff members.
• Create, update, and maintain yearly competency training for all front desk staff.
• Complete monthly scheduling that is fair and balanced; work with front desk staff for vacation requests and assist in finding coverage for shifts as needed.
• Update and maintain Grand Teton Surgical Center policies & procedures and protocols as needed.
• Be active in process improvement projects as designed by the Grand Teton Surgical Center Manager.
• Resolve concerns and conflicts within the front desk area and provide feedback, suggestions, or ideas on facility processes.
• Keep a record of all cases performed in the facility and report those numbers to the appropriate individual.
• Act as a point of contact for providers concerning their area of responsibility.
• Perform 90-day reviews for new front desk staff and conduct regular reviews for all front desk staff.
• Complete front desk staff employee evaluations.
• Keep all front desk staff up to date on changes in procedures, billing, check-in process, insurance, and anything else to promote smooth operation of Grand Teton Surgical Center front desk admissions.
• Attend assigned meetings as scheduled.
• Lead front desk staff by example in all aspects of patient care, admissions, general attitude, and professionalism.
• Comply with all PCI standards and other company policies and procedures for payment card acceptance and security.
• Maintain current BLS certification.
• Perform other job duties as assigned.

Qualifications

• High School Diploma or higher.
• Valid driver’s license.
• Customer service experience.
• Previous experience in a doctor’s office or other medical office is required.
• Experience with computers and office equipment.
• Ability to read and communicate effectively in English; bilingual is a plus.
• Understanding of medical terminology.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals; ability to compute percentages and interpret bar graphs.
• Ability to frequently and consistently make sound judgments; must be organized, able to multi-task, and be a critical thinker.
• Good communication skills and ability to work well with others; team player and flexible.
• Ability to work well under pressure and meet multiple and competing deadlines.
• Good customer service skills.
• Knowledgeable in contracted insurance plans and procedures.
• Requires compliance with all hospital policies and procedures including standards of confidentiality, safety, and conduct.

Benefits

• Medical, Dental, and Vision Insurance.
• Paid Time Off (vacation, holidays, and sick days) and Medical Paid Time Off.
• Retirement Plans (401K with up to 6% match).
• Earned Quarterly Bonus Program.
• Education Reimbursement Program.
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital.

Benefits are based on eligibility according to full-time, part-time, or PRN status classification.

About Mountain View

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting-edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, a robust robotic surgery department, and a continuously expanding rural health practice. Our work environment is mission-driven, people-centric, and supportive. It is what sets us apart and makes people excited to come to work each day.