Graduate Financial Aid Counselor

About the Role

The Graduate Financial Aid Counselor will primarily focus on graduate students, advising and counseling full and part-time students and families on the availability of financial aid, the delivery process for receiving it, and the reconciliation processes required to ensure that financial aid funds are transferred to student accounts. This position will have a hybrid work arrangement.

Responsibilities

• Counsel and advise students and parents on financial aid process, NU billing procedures, and financing options.
• Administer federal, state, and Northeastern-based financial assistance.
• Review student applications and perform federal needs analysis to determine eligibility.
• Verify information according to federal process.
• Perform the per-term audit of federal eligibility: adjusting aid and monitor satisfactory academic progress.
• Represent the Financial Aid Office at Open Houses, student meetings, workshops, and part-time evening programs to overview and answer questions regarding the financial aid process.
• Intercede for students with participating departments (School administrators, Student Accounts, Registrar, and Co-op).

Requirements

• Bachelor’s Degree preferred or relevant experience.
• Experience in student personnel administration, preferably in Financial Aid or Student Accounts.
• Strong communication, interpersonal, and organizational skills.
• Ability to communicate well by telephone, email, and face-to-face interactions.
• Willingness and ability to give presentations to large groups of students and their families.
• Working knowledge of ServiceNow, PowerFAIDS, Banner, Microsoft Teams, Outlook, Word, and Excel preferred.
• Experience working with non-traditional student populations and adult learners preferred.
• Demonstrated ability to work with a diverse student population.
• Strong analytical, decision-making, and problem-solving skills.

Benefits

Northeastern University offers a comprehensive benefits package for benefit-eligible employees, including:

• Medical, vision, and dental coverage.
• Paid time off.
• Tuition assistance.
• Wellness and life programs.
• Retirement plans.
• Commuting and transportation benefits.

Visit https://hr.northeastern.edu/benefits/ for more information.

Pay

Expected hiring range: $48,610.00 - $66,838.75. The starting salary will depend on education, experience, location, knowledge, expertise, and skills, as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.