Graduate Delivery Manager

Salary: Up to £28,500 depending on experience. Location: Hertford. Working style: Hybrid/in person.

About the role

This role provides an exciting opportunity to learn all about agile delivery and join our team of talented individuals. Supported by our Delivery Director and Delivery Managers, you’ll play a key role in the day-to-day delivery of projects for both new and existing clients, working alongside clients from a broad range of industries and sectors.

Responsibilities

• Use our agile delivery processes to manage and deliver project work on a day-to-day basis.
• Work closely with our Resource Manager and the wider Delivery team to appropriately and efficiently resource projects.
• Provide excellent customer service and establish constructive relationships with our clients.
• Contribute to the continuous improvement of our agile delivery processes.
• Develop your understanding of Delivery Management & Scrum, focusing on learning our agile project management processes and achieving Scrum Alliance certification.
• Understand agile principles and their practical application at Zoocha, including Scrum, Definition of Sprint Ready, and Definition of Done.
• Collaborate internally with Zoocha teams to efficiently resource tasks and projects, considering skill-set and task interdependencies.
• Participate in group resource negotiations and scheduling sessions.
• Communicate effectively with team members from all departments and levels of seniority.
• Establish productive working relationships with Zoocha clients by:
  • Entering engagements with a positive and collaborative mindset.
  • Capturing and circulating meaningful and complete actions and next steps.
  • Understanding your client’s goals and focus areas.
  • Clearly communicating risks and opportunities.
• Manage the resourcing and successful delivery of projects—on time, within budget, and in line with our quality standards.

About Zoocha

Founded in 2009, Zoocha is a leading Drupal specialist digital agency based in the UK, with offices in Spain and Brazil. We have over 80 passionate thinkers, makers, and doers working across disciplines including UX, strategy, design, development, hosting, project management, and support. We’re a friendly, lively, and fast-paced place to work, with regular team nights out and social events across our three offices. We’re also a certified Great Place to Work.

We hold certifications in ISO 27001, ISO 27701, Cyber Essentials, Cyber Essentials Plus, ICO, ISO 9001, ISO 22301, FSQS, NHS DSPT, JOSCAR, Fair Payment Code, ISO 14001, and are Carbon Neutral Britain certified. Our commitment to environmental sustainability sits at the heart of Zoocha’s products and business processes.

Our work and clients

We build long-lasting, collaborative relationships with clients and push them, ourselves, and the world forward through the work we do together. With over 50 Drupal clients, our work is varied but focuses on the not-for-profit, government, education, and travel sectors. Current clients include:

• University College London
• University of Portsmouth
• Alzheimer’s Society
• Oxfam
• Professional Darts Corporation (PDC)
• Topdeck Travel
• Visit Valencia
• Westminster City Council
• Greater London Authority
• Royal Borough of Kensington and Chelsea
• Guy’s and St Thomas NHS Foundation Trust
• United Nations
• Ofsted

Requirements

• Based in the UK, ideally within regular commuting distance of our Hertford office.
• Fluency in English, both written and spoken, is essential.
• You must hold a valid visa or work permit.
• Bachelor’s degree.

Skills

• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Strong analytical and problem-solving skills.
• A keen understanding of what great customer service looks like.
• Excellent communication and interpersonal abilities with confidence to communicate at senior manager and director level within large organisations.
• Ability to work collaboratively in a team environment as well as independently.
• Ability to elicit and analyse information from a variety of sources, presenting it to the relevant audience in an appropriate and understandable form.
• A keen interest in technology and its application in solving business problems.

Benefits

• Flexible working plus the ability to work from any of our offices (UK, Spain, Brazil) for periods of time.
• Outstanding benefits including profit share, private healthcare, gym and wellness fund.
• Unlimited training budget.
• An inclusive workplace with active advocacy networks for women, LGBTQI employees, and people from ethnic minorities.
• Regular team socials and all-inclusive monthly social events.

Schedule

This is a hybrid working role, with the flexibility to work remotely some of the time, but with an expectation that you’ll be based at our Hertford office at least two days per week. Some travel to clients is also expected.