Graduate Coordinator

USD $18.00 - USD $20.00 /Hr.

About the Role

This position will coordinate all aspects of graduate study including assistance with the processing of applications, maintaining student records, and verifying graduate degree completion. This position will interact with many different areas both on and off campus in order to maintain accurate records for all current and former graduate students. This individual provides highly integrated administrative services which support the academic goals of the graduate students. Occasional travel to other campuses may be required.

Responsibilities

• Meet enrollment targets by providing best-in-class support to incoming students prior to their arrival on campus by conducting webinars, offering campus tours, and conducting email, text, and phone outreach.
• Work closely with the admission team including co-staffing prospective student events and activities ensuring a smooth transition from prospective to current student.
• Provide excellent customer service to current students by being their main point of contact, assisting and directing students to proper resources.
• Facilitate the application evaluation workflow process between the applicant and the program graduate faculty.
• Prepare correspondence and financial aid offers in accordance with departmental admission decisions.
• Ensure that accepted applicants receive relevant information relating to admissions and enrollment requirements.
• Provide detailed information on program offerings, learning management system assistance, administrative guidance on policy, exceptions, and ensure that students’ concerns are addressed or escalated appropriately.
• Handle administrative tasks associated with student experience management, including evaluating and documenting procedures, working professionally with students to enforce policies, provide information, and guidance.
• Develop and deliver new graduate student orientation and check-in events, both onsite and online.
• Work closely with Student Administrative Services, International Office, and academic departments to ensure that students are enrolled and check-in on time, as well as enrollment compliance with financial aid offers, if applicable.
• Oversee departmental offices in the initial processing of all graduate teaching and research appointments.
• Act as a liaison between the Graduate School and Sponsored Research Services with emphasis on verification of research funding availability.
• Process Department Scholarship Awards and Graduate Appointment awards to student records.
• Work closely with Student Administrative Services and Student Financials to ensure awards are in line with tuition charges and complete necessary follow-up so that University financials are reflecting accurately.
• Provide administrative support to graduate students by facilitating withdrawal forms for leaves and deferments, course waivers and transfers, monitoring academic standing and degree completion progress, and ensuring timely and accurate dissertation publishing if applicable.
• Work closely with Program owners to ensure students are matched appropriately with faculty advisors and correctly reflected in PeopleSoft.
• Build relationships with faculty and staff in order to work effectively and efficiently to provide students with service excellence.
• Attend meetings as appropriate and represent the Graduate School and graduate students at University events.
• Participate in professional development activities.
• Exercise independent judgment daily to ensure highly sensitive and confidential student data is communicated and managed appropriately.
• Play an active role in the development of strategic and operational plans as required by department leadership.
• Work closely with team members and leadership to achieve successful results on all established individual and departmental goals and key enrollment indicators.
• Hire, train, direct, and supervise student workers.
• Work with the Graduate marketing team to establish and manage messaging, activities, and web content for admitted students to encourage a positive response and commitment to enroll.
• Present a courteous and helpful tone when interacting with all constituents including faculty, staff, students, and the general public.
• Other duties as assigned.

Requirements

• Bachelor’s degree in business, liberal arts, or the sciences plus three years of related experience or equivalent combination of relevant education and experience.
• At least three years of demonstrated experience and commitment to Customer Service.
• Strong organizational skills.
• Ability to work independently or as a member of a team.
• Ability to interact in a professional manner with staff, students, and the public.
• Tact, diplomacy, and judgment in dealing with students, faculty, and administrators.
• Excellent verbal and written communication skills.
• Independent decision-making and problem-solving ability.
• Professional appearance and demeanor.
• Demonstrated experience with Microsoft Word and Excel.
• Attention to detail.

Preferred Qualifications

• Bachelor's degree in business, liberal arts, or the sciences and five years of experience working with college students in an administrative or advising capacity.
• Five years of experience working with college students in an administrative or advising capacity.
• Knowledgeable of trends, challenges, and opportunities in adult and online education and demonstrates enthusiasm for building a successful overall program.
• Experience in a professional setting.

Pay

USD $18.00 - USD $20.00 per hour.