Graduate Assistant - Academic Success & Registrar

Position Purpose

The Academic Success and Registrar Graduate Assistant supports the mission of North Central University by contributing to student achievement, retention, and academic operations. Reporting to both the Director of Academic Success and the Registrar, this role has two distinct sets of responsibilities. This role assists in administrative support for Academic Success outreach, resources and services. The Graduate Assistant also contributes to the efficiency and integrity of registrar processes, providing administrative and operational support that enhances the overall student experience. Through collaboration with both Academic Success and Registrar teams, this position plays a key role in fostering student success and maintaining accurate academic records.

Education

Requires Bachelor’s degree with acceptance into one of the graduate programs at North Central University.

Primary Duties and Responsibilities

• Support Academic Success initiatives for students experiencing academic difficulty, including outreach, connection, resource referrals, and intervention tracking
• Contribute to Administrative support including but not limited to, marketing initiatives, maintaining Academic Success spaces, managing projects and outreach efforts
• Effectively conduct a high volume of outbound calling, emailing and student connection
• Facilitate a welcoming environment for diverse student populations in person, on the phone and in writing
• Absorb and process alerts, course concerns, and direct students towards scheduling appointments with staff
• Maintain accurate records and tracking data
• Provide support for registrar functions such as course registration, schedule adjustments, and records management
• Aid in processing academic forms (e.g., add/drop, withdrawals, program changes) in accordance with university policies
• Maintain accuracy and integrity of student academic records within institutional systems
• Communicate with students, faculty, and staff regarding academic policies, deadlines, and procedures
• Aid in audits and reviews of student records to ensure compliance with institutional and accreditation standards
• Support special projects and operational needs within the Registrar’s Office

Job Qualifications

• Education Requirements: Requires Bachelor’s degree with acceptance into one of the graduate programs at North Central University.
• Knowledge, Skills and Abilities:
• Self-starter with a proactive mindset and strong initiative
• Clear, professional, and personable communication skills across phone and email
• Exceptional attention to detail and commitment to accuracy
• Curious, collaborative, and solutions-focused
• Able to manage projects confidently with the ability to keep priorities moving forward
• Excellent time management, organization, prioritization, and administrative abilities
• The ability to work on a team and work effectively with a variety of audiences and departments
• Dependable work ethic and positive attitude
• Able to maintain confidentiality in accordance with FERPA guidelines while treating every student, colleague, and community member with respect and dignity

Additional Details

This position is a one-year position with the candidate pursuing a graduate degree from North Central University. It includes tuition remission, room, and a food stipend for on-campus dining. Anticipated start date: August 1st, 2026