Graduate Admissions Assistant (Graduate Admissions Office)

Specific Duties & Responsibilities

• Open and sort mail.
• Determine document types and ensure all physical mail is prepared for imaging.
• Perform document imaging and resolve any related issues.
• Verify records are accurate.
• File all scanned materials.
• Process and review official and unofficial transcripts submitted by graduate applicants.
• Upload, verify, and update applicant materials within the Slate admissions system.
• Monitor and update application records to ensure transcripts and other materials are properly documented.
• Communicate with applicants via email regarding the receipt and status of transcripts and application materials.
• Aid with data entry and record maintenance to ensure accurate admissions files.
• Support the Assistant Director of Graduate Admissions with transcript management and other admissions-related tasks.
• Help with general administrative tasks that support the Graduate Admissions team during the busy admissions cycle.
• Maintain confidentiality of applicant records and adhere to university data privacy standards.
• Communicate with academic programs regarding the status of their applicants’ required documents.

  Minimum Qualifications

  • A High School Diploma or graduation equivalent required.
  • Additional education may substitute for required experience.
  • Additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

  Preferred Qualifications

  • Related experience in an office or university setting.
  • Bachelor’s Degree.
  • Strong organizational skills and attention to detail.
  • Excellent written and professional email communication.
  • Proficiency with standard office software (e.g., Microsoft Office, Outlook).
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
  • Experience in higher education administration or admissions.
  • Familiarity with Slate or other admissions/application management systems.
  • Experience reviewing academic records or transcripts.
  • Customer service or applicant communications experience.
  • Ability to work both independently and collaboratively.
  • Comfort working with databases and document management systems.