GPF Compliance Manager

About the Role

We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.

Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees.

The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape.

Responsibilities

• Own the planning, execution, and delivery of complex compliance audits and compliance monitoring initiatives within assigned scope to ensure non-profit integrity and sustainability.
• Leverage technology, digital solutions, and automations to streamline baseline audit activities, day-to-day inquiries, and activities aimed at uncovering compliance issues.
• Provide compliance oversight of corrective action plans (CAPs) and also for auditing activities conducted by Forms Validity SMEs and Foundation Navigators; conduct monitoring of outsourced programs.
• Partner cross-functionally with Legal, Healthcare Compliance Office (HCO), Patient Experience, and Field teams to proactively mitigate operational risks and investigate compliance concerns.
• Own, review, and simplify process documents (SOPs, policies) and architect, drive, and deliver the GPF training strategy, including "train-the-trainer" programs to ensure process updates are consistently applied.
• Serve as a Subject Matter Expert (SME) for Compliance for Foundation Specialists and in designated domains (e.g., Patient Assistance Diversion, CMS Reporting, Product Billing Remediations).
• Lead informal cross-functional teams to foster a compliance mindset and environment.
• Coach and empower Foundation Navigators and internal stakeholder teams to heighten compliance awareness while protecting the independent nature and sustainability of the Foundation program.

Requirements

• Bachelor’s Degree or equivalent experience required (in life sciences, law, public policy, business, or related discipline).
• 4+ years of professional experience in the pharmaceutical or related biotech industry.
• 3+ years of direct work experience in auditing, compliance, consulting, legal, or investigations.
• Strong knowledge of healthcare compliance frameworks, including Anti-Kickback Statute (AKS), Fraud and Abuse laws, and OIG guidance.
• Proven ability to gather data, assess trends, identify root causes, and utilize database reporting capabilities to build targeted audit strategies.
• Proven track record of effective decision-making with minimal supervision and influencing without authority, managing conflict, and negotiating with stakeholders.
• Highly adept at synthesizing complex content into clear, actionable communications for various levels of management.

Preferred Qualifications

• Graduate-level Degree (JD, MBA) or Professional Compliance Certification (Certified in Healthcare Compliance - CHC, or Certified Compliance & Ethics Professional - CCEP).
• Direct experience in operational quality excellence, customer contact organizations, or healthcare reimbursement environments.
• Proven track record of leveraging technology/automation tools to optimize audit workflows and presenting complex risk assessments to management.

Location

This role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus.

Pay

The expected salary range for this position based on the primary location of CA is $138,300 - $256,800. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.

Benefits

This position qualifies for the benefits detailed at the provided link.