Govt. & Defense - Operations Manager

About the role

The Operations Manager will lead all operational services, including imports/exports via air/ocean movement, warehousing, and customs brokerage oversight. This role supports branch operational excellence, product initiatives, and drives operational, financial, and compliance objectives.

Responsibilities

• Ensure branch compliance with JAS processes and governmental standards.
• Meet company and customer-established Key Performance Indicators (KPIs).
• Manage KPIs through operational and financial dashboards.
• Oversee operations distribution and workloads to meet client and contractual needs.
• Awareness of key import and export lanes and operations processes/requirements.
• Closely collaborate with operations, sales, warehousing, and sales support teams to achieve budget targets.
• Maintain and grow customer relationships and carrier partnerships.
• Manage relationships with IATA at the national level and fulfill operational requirements.

Supervisory Responsibilities

• Manage KPIs through operational and financial dashboards.
• Enhance staff productivity through Branch Workflow initiatives using PowerBI dashboard.
• Conduct performance evaluations for direct reports.
• Promote, enable, facilitate, and oversee the training of branch personnel.
• Identify and relay personnel issues to Branch Manager.
• Ongoing coaching and mentoring of staff to develop skills to the highest level.

Qualifications

• 7+ years of Freight Forwarding operations experience, handling air/ocean products, warehousing, and customs brokerage.
• 5+ years of prior supervisory/managerial experience.
• Firm working knowledge/experience handling air/ocean imports and exports.
• Advanced proficiency in English (written and spoken).
• Must have CargoWise (C1) experience.
• Customs Brokerage experience is a plus.
• Excellent organizational, written, and verbal skills.
• Strong computer skills including Microsoft Office Suite.
• Detail-oriented, able to multitask and meet deadlines.
• Self-motivated, able to work in a team and independently.

Education

Bachelor’s degree preferred.

Environment

100% performed in a climate-controlled internal office environment. Travel will be up to ___% required in support of the position’s responsibilities. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers to feel and handle; reach with arms and hands; talk and hear. The employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds. The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs.

Equal Opportunity Employer

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.