Government Solutions Consultant

Sales Support

• Presentations and Demos: Lead customer demonstrations using internal environments and external tools and present technical collateral to customers.
• Business Development: Assist Sales and Alliance teams in the business development phase to identify opportunities and understand a customer’s current system state.

Market Landscape

• Maintain expertise in market segments including Social Services (SNAP, Medicaid/CHIP, TANF), Child Support, and Unemployment Insurance.
• Maintain knowledge of competitors' products, including their strengths, weaknesses, and how they promote their solutions.

Solution Design and Expertise

• Product SME: Maintain a deep understanding of product features, functions, inputs/outputs, and supported platforms like API, Batch, and Applicant Portals.
• Architect Customer Solutions: Work closely with customers, Sales, and Product teams to define solutions that address the missions of government agencies.
• Collaborate with cross-functional and cross-business unit partners to reconcile customer requirements and help define solutions.
• Technical Feasibility: Provide technical feasibility assessments for new products to meet customer demand and requirements.
• Collaborate with product teams to help fulfill the customers vision.

Requirement Translation

• Serve as the requirements gathering team to define solutions that can be delivered via existing products with minor enhancements or configurations or new product development efforts.

Collaboration and Lifecycle Management

• Cross-Functional Liaison: Serve as the liaison between proposal teams, product engineering, and post-sales implementation teams.
• Post-Award Transition: Serve as the initial technical liaison post-award before handing project ownership to the Implementation Lead.
• Customer Engagement: Maintains professional relationship with customers and ensures successful adoption of products. Uses a consultative approach to verify ongoing client success.

Industry Engagement

• Maintains professional and technical knowledge by attending company-sponsored training, educational workshops, industry conferences, reviewing professional publications, establishing personal networks, and participating in professional societies.

Gap Resolution

• Identify gaps in offerings related to client requirements and work with product teams to develop plans to close those gaps.

Proposal Leadership

• Serve as the Subject Matter Expert (SME) for RFQs, RFIs, and RFPs, helping define win themes and discriminators, and producing technical responses.

Experience Required

• 7+ years of experience working with state and federal government agencies specifically around SNAP, Medicaid, or other means-tested social service programs.
• Additional experience in solutions consulting or sales roles preferred.

Education

• Bachelor’s Degree, or equivalent experience required.

What Could Set You Apart

• Extensive experience with SNAP and/or Medicaid eligibility processes.
• Prior Government or Open Banking experience a plus.
• Understanding of technical configurations of state eligibility systems, API implementation, and batch processing.
• Experience in a highly-regulated environment.
• Understanding of data sources that are used in the benefit-eligibility lifecycle.
• Ability to influence within a matrixed organization.
• Experience working in cross-functional teams.
• Consultative and engaging/dynamic presentation experience.