GOVERNMENT REPRESENTATIVE CoQI MANAGER (Posting #189-26)

About the role

The Department of Children and Families (DCF), Office of Quality, seeks two (2) Government Representative 1 – CoQI Manager positions in Trenton. These positions may be eligible to work remotely for up to two days in a calendar week.

Responsibilities

• Develop, manage, and oversee CoQI processes and project deliverables in collaboration with relevant stakeholders.
• Provide guidance and strategic direction on CoQI implementation across multiple divisions and programs within the assigned portfolio.
• Establish and measure CoQI performance using appropriate systems, tools, and techniques.
• Direct the tracking, analysis, and synthesis of patterns and trends from CoQI processes to evaluate efficiency and effectiveness statewide.
• Conduct regular monitoring of CoQI cycle deliverables (Priority Selection, IPS, Check-in, Peer Learning, and Final Review) across all assigned Sr. Team Lead portfolios.
• Review, finalize, and escalate systemic issues identified across CoQI cycles; meet with relevant leadership to develop action plans.
• Approve CoQI deliverables including Priority Selection presentations, Improvement Planning Session materials, and Final Review documents.
• Supervise, evaluate, and develop a team of 3–5 CoQI Sr. Team Leads and CoQI Team Leads.
• Hold regular supervisory 1:1 meetings to communicate expectations, review deliverables, and develop staff.
• Conduct ePAR performance evaluations and provide timely, concrete feedback.
• Develop and implement performance improvement plans for staff in identified areas of growth.
• Oversee, mentor, and motivate team members in their daily work.
• Facilitate training for new hires and ongoing professional development for current staff.
• Promote a culture of continuous learning, inclusion, and staff health and wellness.
• Act as a key leader in OOQ, supporting the Director, Assistant Director, and senior staff to ensure successful delivery of CoQI processes and strategic initiatives.
• Design and deliver high-level presentations for varied audiences regarding CoQI performance, findings, strategic recommendations, and other topics as requested.
• Support the Assistant Director in reviewing and approving CoQI Implementation Plans, tracking themes and trends, and ensuring alignment with priorities and outcomes.
• Provide mentoring and support for Sr. Team Leads and, as needed, Team Leads implementing improvement planning and other required processes.
• Represent the Office of Quality in meetings and inter-agency collaborations.
• Address any inter-departmental coordination challenges that may arise.
• Conduct regular check-ins to ensure all teams remain on track and address misalignments promptly.
• Collect, track, and analyze survey data to evaluate short-term and long-term program outcomes and provide recommendations to key decision makers.
• Create accurate and informative reports from multiple data sources detailing CoQI process performance and initiatives.
• Write strategic and sustainable improvement plans and executive summary reports from annual cycle meetings.
• Afford assistance with creation and/or updates to the CoQI training manual.

Requirements

• Possession of a bachelor's degree from an accredited college or university. A master’s degree is preferred.
• Five (5) years of professional experience with Continuous Quality Improvement (CQI) or Plan-Do-Study-Act (PDSA) and demonstrated project management experience with a proven track record in organizational change management, two (2) years of which shall have been in supervisory capacity.

Qualifications

• Expertise in continuous quality improvement principles and methods (CQI, PDSA, or equivalent frameworks).
• Knowledge of program development, implementation, and delivery in complex organizational systems.
• Strong project management principles with the ability to manage multiple complex projects simultaneously.
• Proven ability to lead in a matrix organization, driving results without direct authority.
• Excellent planning and organizational skills with strategic thinking capabilities.
• Strong supervisory skills and ability to develop, mentor, and evaluate diverse teams.
• Excellent communication skills, including interpersonal, writing, and presentation skills, with particular ability to engage and build trust among diverse stakeholder groups at all organizational levels.
• Strong analytic skills to synthesize findings from various quantitative and qualitative data inputs and translate into actionable recommendations.
• Ability to deliver excellent customer service to meet the needs of stakeholders in a fast-paced environment.
• Ability to work collaboratively in a teaming structure and facilitate cross-functional partnerships.
• Occasional travel throughout the state may be required to perform job duties.
• Proficient with Microsoft Office Suite; expertise in Teams and Project a plus.

Skills

• Expertise in continuous quality improvement principles and methods (CQI, PDSA, or equivalent frameworks).
• Strong project management principles with the ability to manage multiple complex projects simultaneously.
• Proven ability to lead in a matrix organization, driving results without direct authority.
• Excellent planning and organizational skills with strategic thinking capabilities.
• Strong supervisory skills and ability to develop, mentor, and evaluate diverse teams.
• Excellent communication skills, including interpersonal, writing, and presentation skills, with particular ability to engage and build trust among diverse stakeholder groups at all organizational levels.
• Strong analytic skills to synthesize findings from various quantitative and qualitative data inputs and translate into actionable recommendations.
• Ability to deliver excellent customer service to meet the needs of stakeholders in a fast-paced environment.
• Ability to work collaboratively in a teaming structure and facilitate cross-functional partnerships.

Benefits

The Department of Children and Families provides many employee benefits, including but not limited to:

• Alternative Workweek Program
• Deferred Compensation
• Health, Dental and Life Insurance
• Flexible and Health Spending Accounts
• Pension
• Telework
• Public Service Loan Forgiveness
• Benefit Leave (Vacation, Sick, Administrative Leave)
• 13 Paid Holidays

Pay

$142,118.09 - $157,362.71

Schedule

Not specified