Government Operations Program Manager

Department: Operations
Reports To: Director of Operations
Location: Miami, Florida or Killeen, Texas
Employment Type: Full-Time

About the role

The Government Operations Project Manager is responsible for supporting the successful planning, execution, performance, and continuous improvement of Global Crossing Airlines' government operations. Reporting directly to the Director of Operations, this position serves as a key cross-functional operational leader responsible for ensuring government missions are executed safely, reliably, efficiently, and in accordance with contractual requirements, company policies and procedures, and applicable regulatory requirements. The Government Operations Project Manager will maintain broad visibility across all aspects of government operations and work closely with Flight Operations, Crew Scheduling, Operations Control, Aircraft Routing and Planning, Ground Operations, Technical Operations, Maintenance Control, Stations, vendors, and other internal and external stakeholders. This position requires a highly proactive and solution-oriented individual capable of identifying operational risks before they affect mission execution, coordinating resources across multiple departments, resolving complex operational challenges, and ensuring commitments to government customers are consistently met. The successful candidate must be comfortable operating in a dynamic airline environment where priorities can change rapidly and effective execution requires strong communication, sound judgment, accountability, and cross-functional coordination.

Responsibilities

• Provide day-to-day oversight and coordination of government operations and missions.
• Maintain comprehensive situational awareness of current and upcoming government operations, including aircraft availability, crew coverage, maintenance status, ground support, station readiness, vendor support, and other operational dependencies.
• Support the planning, coordination, execution, and post-operation review of government missions.
• Ensure operational requirements and commitments associated with government contracts are understood, communicated, tracked, and appropriately executed.
• Identify potential operational risks, constraints, and resource conflicts and proactively coordinate solutions before they impact mission performance.
• Serve as a central operational point of coordination between departments supporting government operations.
• Travel to operating locations as necessary to provide on-site leadership, oversight, coordination, and problem resolution.
• Monitor government operational performance, reliability, efficiency, and execution.
• Develop and maintain appropriate performance metrics, dashboards, trackers, and reporting for government operations.
• Monitor mission performance including on-time performance, completion reliability, delays, cancellations, operational disruptions, and other applicable contractual or internal performance measures.
• Investigate operational performance deficiencies and coordinate corrective actions with responsible departments.
• Identify recurring operational issues, trends, and systemic weaknesses and develop recommendations for improvement.
• Conduct operational reviews and post-mission assessments when appropriate.
• Provide regular performance updates, risk assessments, and recommendations to the Director of Operations and other senior leaders.
• Develop a working understanding of applicable government contracts, performance requirements, operational specifications, and customer expectations.
• Monitor operational compliance with applicable contractual requirements and identify potential gaps or risks.
• Coordinate with internal stakeholders to resolve issues that may affect contractual performance.
• Assist with operational responses, corrective action plans, performance reviews, and customer inquiries as required.
• Support the implementation of new or modified government programs and contractual requirements.
• Provide leadership and coordination during operational disruptions affecting government missions.
• Assist the OCC and applicable operational departments with identifying recovery options and removing barriers to execution.
• Escalate significant operational risks or issues to the Director of Operations and appropriate leadership when necessary.
• Coordinate follow-up activities following significant disruptions to ensure root causes and corrective actions are appropriately addressed.
• Maintain a strong sense of urgency while balancing safety, regulatory compliance, contractual requirements, operational reliability, and cost considerations.
• Operate with a high degree of ownership and accountability.
• Anticipate problems rather than waiting for operational failures to occur.
• Develop solutions and recommendations when escalating issues.
• Build productive working relationships across departments while maintaining appropriate accountability.
• Communicate clearly and effectively with frontline employees, department leaders, senior executives, customers, and vendors.
• Remain calm, organized, and decisive during time-sensitive or high-pressure operational situations.
• Understand the distinction between coordinating operational execution and exercising regulatory authority assigned to certificated or otherwise designated personnel.
• Represent the Director of Operations and the company professionally while visiting operating locations or interacting with customers and external partners.
• Maintain appropriate confidentiality and discretion regarding government operations, contractual information, company information, and operational matters.