Google Gemini Senior Consultant, Technical Transformation
About the role
The Deloitte Sales & Service team helps organizations transform their customer experiences through innovative strategies, advanced analytics, and transformative technologies. We focus on enhancing customer experiences and driving growth and value creation.
Responsibilities
- Manage day-to-day interactions with senior clients and sponsors.
- Lead the design and implementation of technology and creative business solutions for large companies, including identifying business requirements, functional design, process design, user story development, prototyping, testing, data migration, preparation for cutover, cutover, training, and defining support procedures.
- Develop and maintain relationships with top decision-makers at key clients; organize and drive pursuit teams; participate and lead aspects of the proposal development process; and contribute to the development of proposal scope and pricing strategies.
- Coach and guide team members; participate in staffing processes; and provide leadership and support for delivery teams and staff in local offices.
Qualifications
- Minimum of 5 years of consulting or industry experience.
- Minimum of 5 years hands-on/end-to-end delivery with GCP Gemini Enterprise for Customer Experience (GECX; formerly Customer Engagement Suite or CES).
- At least two years experience with GECX Self-service with Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI, Conversational Insights, Big Query & Looker for contact center performance analytics for end-to-end delivery experience.
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
- A Bachelor’s degree (BS or BA).
Preferred Qualifications
- A Master’s/advanced degree in the area of specialization.
- Experience with Five9 or Genesys.
- Experience carrying a business development quota for consulting work, ramping up pursuit teams and leading business development pursuits end-to-end.
Benefits
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 - $218,300.
Pay
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 - $218,300.
Schedule
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 - $218,300.