Google Gemini Senior Consultant, Technical Transformation

About the role

The Deloitte Sales & Service team helps organizations transform their customer experiences through innovative strategies, advanced analytics, and transformative technologies. We focus on digital products and innovation, marketing, commerce, sales, and service, collaborating with strategists, data scientists, operators, creatives, designers, engineers, and architects.

Responsibilities

• Client Management: Manage day-to-day interactions with senior clients and sponsors.
• Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, process flow mapping), user story development, prototyping, testing, data migration, preparation for cutover, cutover, training, and defining support procedures.
• Business Development: Develop and maintain contact with top decision makers at key clients; organize and help drive pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal scope and pricing strategies.
• People Development: Perform the role of a resource coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.

Qualifications

• Minimum of 5 years of consulting or industry experience.
• Minimum of five years hands-on/end-to-end delivery with GCP Gemini Enterprise for Customer Experience (GECX; formerly Customer Engagement Suite or CES).
• At least two years experience with GECX Self-service with Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI, Conversational Insights, Big Query & Looker for contact center performance analytics for end-to-end delivery experience.
• Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.
• A Bachelor’s degree (BS or BA).

Preferred

• Master’s/advanced degree in the area of specialization.
• Experience with Five9 or Genesys.
• Experience carrying a business development quota for consulting work, ramping up pursuit teams and leading business development pursuits end-to-end.

Wage Range

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 - $218,300.

Benefits

We offer a comprehensive benefits package that includes:

• Discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on individual and organizational performance.
• Opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• Flexible work arrangements and a supportive, inclusive culture that empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively.