Google Cloud Architect

Infosys Engineering is dedicated to amplifying product-centric value delivery through innovative engineering solutions. We focus on adopting a data-first approach to engineering and value-stream management, enabling real-time visibility into the flow of value. Our team leverages advanced technologies such as AI, ML, and predictive analytics to drive continuous improvement, enhance delivery processes, and accelerate time to market. Join us to be part of a team at the forefront of engineering innovation, delivering intelligent insights and empowering stakeholders to achieve hyper-productivity and sustainable growth.

Responsibilities

• Participate in customer discussions to gather and analyze system requirements for performance, security, and scalability.
• Provide suggestions on solution architecture, contribute to tech framework development, support enterprise architecture definition, and drive design creation.
• Identify suitable technologies and tools available in the market, and perform comparative analysis in line with client's business requirements to identify optimal architectural solution options.
• Participate in developing integration strategies based on validation of proof of concept of proposed architectural solutions.
• Facilitate smooth transition by ensuring knowledge transfer and adherence to quality standards, while contributing to the build and deployment automation strategy.
• Collaborate with development teams to resolve complex technical issues using solution deployment and roll-out methods during build, deployment, and support phases.
• Analyze system performance based on architectural solutions implemented and support in identifying potential risks in the system landscape.
• Create artifacts of architectural frameworks and technical solutions to enrich the team's knowledge repository.

Contribution to the Team

• Analyze, design, and develop scalable and secure architectures.
• Assess multiple technologies, tools, and frameworks to recommend optimal solutions.
• Understand integration methodologies, proof-of-concept validation, and deployment strategies.
• Document architectural frameworks and solutions.
• Proactively communicate with internal teams and clients to ensure alignment with business objectives.
• Stay updated with technical advancements to ensure relevant and effective recommendations.
• Maintain standards and ensure smooth transition through knowledge transfer.

Requirements

• Google CCAI & Dialogflow CX
• GECX / GenCX Playbooks
• Vertex AI & Gemini
• Conversational AI Architecture
• Python Development
• REST API & Integration Design
• Google Cloud Platform (GCP)
• Cloud Run / Cloud Functions
• OAuth, JWT, Security Architecture
• CI/CD, Git, DevOps

Preferred Experience

• Contact Center Transformation Programs
• Genesys, NICE CXone, Amazon Connect, or Kore.ai migration projects
• RAG, Agentic AI, LangChain, LangGraph
• Omnichannel Customer Experience Solutions

Preferred Certifications

• Google Professional Cloud Architect
• Google Professional Cloud Developer
• Google Contact Center AI Certification
• Google Generative AI Certification

Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off