Golf Shop Lead

About the role

The City of Casper is seeking two Golf Shop Leads to support daily operations at their golf facilities. This position plays a crucial role in ensuring a welcoming experience for golfers while assisting with various shop operations.

Responsibilities

• Attends the golf shop front desk and provides general information in person, online, or by telephone regarding tee times, tournaments, merchandise, facility operations, memberships, passes, fees, and related golf services.
• Processes point of sale transactions including greens fees, cart rentals, merchandise sales, memberships, and related customer transactions while maintaining accurate cash handling and recordkeeping practices.
• Aids in day-to-day golf shop operations by helping coordinate front desk coverage, supporting opening and closing operations, and helping maintain continuity of service during times when professional staff may not be on property.
• Assists with onboarding, training, mentoring, and providing day-to-day guidance to seasonal staff to ensure consistency in customer service, cashiering procedures, and operational practices.
• Opens and closes assigned facilities, performs operational walkthroughs, secures facilities, and ensures work areas are organized, stocked, clean, and prepared for daily operations.
• Maintains clean, organized, and professional golf shop workspaces, cashier stations, displays, and customer service areas.
• Supports golf events, tournaments, leagues, and special programming by coordinating customer needs, registrations, check-in activities, and operational logistics.
• Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.

Requirements

• High school diploma or equivalent (G.E.D.) preferred.
• First Aid/CPR preferred.
• Minimum of two (2) years of customer service, retail sales, recreation services, golf operations, or closely related experience preferred.

Qualifications

• Knowledge of receptionist and customer service principles.
• Knowledge of cashiering and mathematical calculations.
• Knowledge of record keeping and standard safety and security practices.

Skills

• Cashiering and mathematical calculations.
• Record keeping and transaction accuracy.
• Customer service and conflict resolution.
• Training and mentoring employees.
• Prioritizing work and time management.
• Operating point of sale systems and modern office equipment, software, and operating systems/applications.
• Oral communication sufficient to exchange or convey information and to receive or provide work direction.
• Following written and verbal instructions and direction.
• Establishing and maintaining effective working relationships with those contacted in the course of work.
• Maintaining a neat and professional appearance.

Benefits

The City of Casper is committed to providing exceptional recreational experiences for our community. As a Golf Shop Lead, you will help create a positive experience for golfers while developing leadership skills and contributing to the success of one of Casper's premier recreational facilities.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.