Golf Shop Clerk

Description

The Golf Shop Clerk assists the Head Golf Professional and assistant professionals in their daily procedures. Areas included are the golf shop merchandise; POS, Golf course play, Driving Range, Cart storage. Guest Service is a priority. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

• Check in golfers in a manner consistent with hotel standards.
• Monitor Merchandising/Sales, the inventory, promoting product, and customer assistance.
• Monitor golf course activity. Includes play, range, and employee functionality.
• Guest Service related responsibility: Must be able to provide and support an environment consistent with the image, ideals, and goals of the operation.

Requirements

• Experience and Education Required:
  • Education: High School Diploma is required. Bachelor’s degree preferred.
  • PGA apprenticeship preferred.
• Skills Required:
  • Minimum one year guest service experience preferred.
  • Able to: Speak, read, write and understand the English language; Compute accurate mathematical calculations; Provide legible communication and directions; Perform job functions with attention to detail, speed and accuracy; Prioritize and organize; Think clearly, remaining calm and resolving problems using good judgment; Follow directions thoroughly; Understand guest’s service needs; Work cohesively with co-workers as part of a team; Work with minimal supervision; Maintain confidentiality of guest information and pertinent resort data; Use a computer keyboard and possess basic typing skills; Possess moderate to advanced computer skills; Work in a dynamic and constantly changing environment; Adept to multitasking; Demonstrate confidence, helpfulness and genuineness with internal and external guests; Deliver their Best; Have energy and sense of urgency for their work; Resourceful, make things happen and look for ways to work more efficiently; Always look their best and act appropriately (e.g., approaching guests, body language, and eye contact); Composed; Able to stay calm under pressure; Demonstrate maturity and ability to cope with the unexpected; Never let personal feelings interfere with delivering the highest standards; Trustworthy and responsible; Excellent records of attendance and punctuality; Reliable and demonstrate the ability to work without supervision; Demonstrate a high level of personal integrity, honesty and trust; Time Management; Uses his/her time effectively and efficiently; Values time, concentrates his/her efforts on the more important priorities; Gets more done in less time than others; Can attend to a broader range of activities; Makes decisions in a timely manner; Listening; Practices attentive and active listening; Has the patience to hear people out; Can accurately restate the opinions of others even when he/she disagrees.

Success Criteria

• Team Player: Demonstrates co-operation within the team and with other departments; Listens carefully and works well with others; Has a positive influence on others in the team and clearly enjoys working with people.
• Guest Focused: Anticipates guests’ needs and is sensitive to people from all cultures; Has a natural, warm smile and a friendly and passionate approach; Demonstrates confident, helpful and genuine behavior with internal and external guests; Delivers their Best; Has energy and sense of urgency for their work; Resourceful, makes things happen and looks for ways to work more efficiently; Always looks their best and acts appropriately (e.g., approaching guests, body language, and eye contact); Composed; Able to stay calm under pressure; Demonstrates maturity and ability to cope with the unexpected; Never lets personal feelings interfere with delivering the highest standards; Trustworthy and responsible; Excellent records of attendance and punctuality; Reliable and demonstrates the ability to work without supervision; Demonstrates a high level of personal integrity, honesty and trust; Time Management; Uses his/her time effectively and efficiently; Values time, concentrates his/her efforts on the more important priorities; Gets more done in less time than others; Can attend to a broader range of activities; Makes decisions in a timely manner; Listening; Practices attentive and active listening; Has the patience to hear people out; Can accurately restate the opinions of others even when he/she disagrees.

Physical Demands

• Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance; Stand, sit, or walk for an extended period of time or for an entire work shift; Reach overhead and below the knees, including bending, twisting, pulling, and stooping; Use, carry, and operate all necessary office equipment using finger dexterity; Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity; Visually look at a computer for extended periods of time; Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Licenses or Certifications

N/A

Standard Specifications

• Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Biltmore standards.