Golf Ranger

Position Summary

The ranger travels around the golf course, monitoring the pace of play and helping golfers. The key to this position is being friendly and courteous when directing play. Good interpersonal skills and tact is very important when helping to speed play. The ranger also serves as a communications vehicle back to the pro shop and Starter. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities

• Monitor pace of play
• Report emergencies
• Report any irregularities on golf course (i.e. joggers, pets, non-revenue play and cart abuse)
• Check bathrooms for cleanliness
• Pick up litter on course
• Answer to customer service calls (i.e. lost clubs, cart battery issues, GPS malfunctions, beverage cart request's.)
• Properly secure the course at the end of day
• Other duties as assigned

Requirements

• High School Diploma required
• Golf course experience (preferred)
• Customer service experience (preferred)
• Must be able to speak, read, write and understand the English language
• Must be able to compute accurate mathematical calculations
• Must be able to provide legible communication and directions
• Must be able to perform job functions with attention to detail, speed and accuracy
• Must be able to think clearly, remaining calm and resolving problems using good judgment
• Must be able to follow directions thoroughly
• Must be able to understand guest's service needs
• Must be able to work cohesively with co-workers as part of a team
• Must be able to work with minimal supervision
• Must be able to maintain confidentiality of guest information and pertinent resort data
• Must be able to use a computer keyboard and possess basic typing skills
• Must possess moderate to advanced computer skills

Success Criteria

• Team Player: Demonstrates co-operation within the team and with other departments; listens carefully and works well with others; has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused: Anticipates guests' needs and is sensitive to people from all cultures; has a natural, warm smile and a friendly and passionate approach; demonstrates confident, helpful and genuine behavior with internal and external guests
• Delivers their Best: Has energy and sense of urgency for his/her work; resourceful, makes things happen and looks for ways to work more efficiently; always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
• Composed: Able to stay calm under pressure; demonstrates maturity and ability to cope with the unexpected; never lets personal feelings interfere with delivering the highest standards
• Trustworthy and responsible: Excellent records of attendance and punctuality; is reliable and demonstrates the ability to work without supervision; demonstrates a high level of personal integrity, honesty and trust
• Time Management: Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; makes decisions in a timely manner
• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees

Physical Demands

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Use, carry, and operate all necessary office equipment using finger dexterity
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity
• Visually look at a computer for extended periods of time
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems