Golf Pro Shop Merchandiser Assistant

About the role

The Golf Pro Shop Merchandiser Assistant will manage the merchandise concession from buying to receiving and presentation, provide professional, friendly retail service, and assist with daily operations.

Responsibilities

• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag when working.
• Maintain regular attendance in compliance with the Club’s standards, as required by scheduling.
• Greet and assist members and guests in a timely, friendly, and professional manner.
• Aid members and guests with merchandise selection and inquiries.
• Manage the merchandise concession from buying to receiving and presentation.
• Create innovative merchandise displays and seek ways to enhance sales through promotions, holidays, special events, and additional opportunities.
• Aid in packing and unpacking inventory and golf operations supplies, and order supplies for the Golf Pro Shop as directed by the Director of Golf and/or Supervisors.
• Maintain accurate tracking systems for tickets, special orders, and vendor catalogs.
• Utilize Northstar POS system and Microsoft Office suite proficiently to process transactions, manage inventory, and generate reports as needed.
• Assist the Director of Golf/and or Supervisors with daily golf operations.
• Answer phone calls and schedule golf tee times accurately and timely.
• Process transactions accurately and timely using a point of sale system.
• Ability to complete credit card transactions accurately and timely.
• Ability to complete member charge transactions accurately and timely.
• Issue receipts for member and guest purchases.
• Aid in the reconciliation of member charges, credit card charges, and accounts receivable charges at the end of the day.
• Open and/or Close the Golf Pro Shop in accordance with the Club’s standards, policies, and regulations to encourage safe and efficient Golf operations.
• Provide accurate information about the golf course, services, and golf lessons offered.
• Assist in promoting all golf activities, including women's, men's, juniors, camps, nine and dine, after-work league, and golf lessons.
• Maintain accurate and timely golf pro shop trackers (merchandise, comp, rain check, monthly range, etc).
• Communicate effectively with members, guests, and employees.
• Flexible schedule, including weekends, holidays, and peak Club events as needed.
• Deliver exceptional customer service to members and guests.
• Perform other appropriate tasks as assigned by the Director of Golf and/or Supervisors.
• Uphold company policies and procedures regarding members' and guests' interactions and transactions.

Qualifications

• Qualified Certified Retail Management Certification (preferred).
• Two (2) to four (4) years of experience in a retail management or customer service role, preferably within a high-end environment.
• Retail sales and customer-focused mindset.
• Retail buying or visual merchandising experience.
• Knowledge of golf etiquette and merchandise is a plus, but not required.
• Ability to complete point of sale transactions accurately and timely.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Basic math skills for handling transactions accurately.
• Must be able to work both independently and in a team environment.
• Good to excellent communication skills in English, both verbal and written.
• Ability to make smart, sound decisions with confidential information regarding events, members, and guests of West Lake Country Club.
• Must be able to pass a background check.

Physical Requirements

• Must be able to properly and effectively communicate with members and guests, in person and over the telephone.
• Ability to stand for extended periods, including bending, stretching, and lifting.
• Lift and carry golf equipment and merchandise weighing up to 25 pounds.
• Work indoors and outdoors in various weather conditions.
• Exposure to human blood or infectious materials.
• Varying schedule to include evenings, holidays, and extended hours as business dictates.