Golf Outside Operations

About the Role

The Outside Operations Team Member at Princess Anne Country Club is responsible for providing exceptional bag, cart, and range services to members and guests. Working closely with the Professional and Golf Operations Teams, this role ensures a high standard of service and maintains the club's facilities and equipment. The position also supports tournament operations and provides lateral assistance to the Golf Operations Team as needed.

Our 105-acre property features an 18-hole golf course, driving range, 11 tennis courts, two pickleball courts, a fitness center, casual restaurant, aquatics complex, and a full-service clubhouse with dining rooms, event spaces, lounges, and youth amenities. We value continuing education, cross-training, and promoting from within, offering opportunities to train in roles such as server, bartender, fitness attendant, and more.

Responsibilities

• Provide ‘Personal Attention that is Consistently Captivating’ to all members and guests, ensuring unparalleled service with a friendly and helpful attitude.
• Greet and welcome members and guests, assist at bag drop, and load clubs onto carts.
• Clean clubs after rounds and assist members with placing clubs in their vehicles; return remaining clubs to the bag storage room.
• Communicate helpful information to enhance members' and guests' overall experience.
• Maintain an orderly and clean golf cart fleet, starting station, and storage area; secure all equipment at the end of the day.
• Manage the tee sheet efficiently and coordinate with the Golf Operations Team to ensure timely tee-offs.
• Assist with tournament set-up, including organizing golf carts for shotgun starts, outings, league play, or regular tee times.
• Maintain the driving range and short game area, including picking and cleaning range balls.
• Uphold professional conduct and dress at all times.
• Address member problems appropriately and cooperate with requests from Golf Professionals or the Director of Golf.
• Keep all golf-related areas neat and clean, including grounds, bag storage, and cart storage.
• Assist with course traffic control and report slow play or improper conduct to the Professional Team.
• Assume responsibilities of the Starter/Ranger when needed.
• Prepare and monitor ice/water stations and golfer amenity stations throughout the day.
• Maintain a constant presence at the bag drop area and bottom parking lot, ensuring coverage at all times.
• Perform general cleaning duties to keep all working areas neat.
• Understand and follow club policies and procedures related to Golf Shop Operations.
• Assist in daily and monthly preventive maintenance of the golf car fleet, including tire pressure and battery maintenance.
• Maintain the pushcart fleet, including routine maintenance, cleanliness, and tracking.
• Develop and maintain quality member relationships, recognizing members by name and anticipating their needs.
• Promote a team-oriented culture and work collaboratively with fellow team members.

Qualifications

• Personable, dedicated, and self-motivated individual who thrives in a team-oriented environment.
• Ability to maintain an upbeat demeanor and provide service consistent with the club’s standards.

Benefits

• Two complimentary meals (lunch and dinner) Tuesday through Saturday, and lunch on Sundays.
• Two team appreciation socials each year (summer and holiday) and holiday bonuses.
• Health, dental, and vision insurance for full-time team members.
• 401K programs for full-time team members.