Golf Operations Intern

About the role

Join the fun, fast-paced team at Destination Geneva National, home to three signature courses by Arnold Palmer, Gary Player and Lee Trevino and a one-acre Himalayas-style putting course in scenic Lake Geneva, Wisconsin's top resort town. Our PGA staff will mentor you as you apply what you've learned in your Professional Golf Management program and rack up valuable resort & private club experience at a world-class golf establishment.

Responsibilities

• Execute point of sale and tee time operations
• Merchandising
• Outside operations (player services, golf cart fleet setup)
• Tournament/outing setup
• Member relations and services
• Simulator Studio setup
• Assist with junior golf clinics
• Provide the highest level of customer service and satisfaction
• Use the point-of-sale system to check in golfers, sell merchandise and make/check tee times
• Assist in ensuring guest check-in/fee collection in coordination with pros and starters
• Assist when needed with the operation of outside services (player services, starters, player assistants)
• Assist with inventory control: accepting of new inventory, displays and end-of-month counts
• Coordinate with Stay & Play managers on overnight guests regarding their tee times
• Communicate with starters and player assistants to ensure exceptional guest/member experiences and place of play
• Provide resolution skills and tactics for issues that arise to appease guests/members
• Conduct oneself in professional manner and maintain a professional image at all times as a representative of Geneva National
• Be aware of course availability and scheduling, as well as promoting GN events and restaurants to members and the public
• Perform any duties assigned by Resort Head Professional
• Uphold the company policies and procedures when dealing with customers and members

Qualifications

• Must have high school diploma or GED
• One or more years in a two- or four-year college program, preferably majoring in Golf Course Management (PGM or GEM major)
• Basic computer understanding, usage and reboot knowledge
• Knowledge of the game of golf is preferred

Physical Requirements

• Ability to stand and walk for extended periods of time (up to 8-10 hours per shift)
• Ability to lift, carry, and transport golf bags and equipment (up to 50 lbs.)
• Ability to bend, stoop, reach, and push/pull
• Ability to wash, clean, and restock golf carts, which requires repetitive motion and use of cleaning equipment
• Ability to safely operate golf carts and other golf course equipment
• Comfortable working outdoors in varying weather conditions (heat, cold, rain)
• Ability to hear, speak, and see clearly to ensure guest safety and satisfaction

Career Track

This internship provides hands-on experience in golf operations and is an excellent stepping stone toward a career in the golf and hospitality industry. Successful interns may pursue roles such as:

• Golf Operations Assistant/Attendant
• Outside Services Supervisor
• Assistant Golf Professional
• Golf Shop Associate/Merchandiser
• Event Coordinator (Golf Tournaments & Outings)
• Progression toward Head Golf Professional or Golf Operations Manager

Benefits

• On-property housing is available to five- and six-month golf interns on a first-sign, first-served basis
• Live and work in Lake Geneva, Wisconsin's top resort town offering freshwater sports, shoreline hiking, boutique shopping, award-winning dining, ziplining, hot air balloons, historic boat tours, beaches, concerts, nightlife, and of course, world-class golf
• Lake Geneva is only a 45-minute drive from Milwaukee, 90 minutes from Madison, and under two hours to Chicago
• All seasonal staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, and more
• Golf interns receive complimentary uniform pieces including branded golf shirts, jacket, and hat
• Option for pay-as-you-earn with Dayforce Wallet
• Encouraging and supportive work environment that values creativity and teamwork
• Potential for professional growth within a dynamic hospitality organization
• Competitive pay and performance-based incentives
• Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan
• Paid time-off for full- and part-time associates
• Opportunity to work in a stunning resort setting with access to recreational facilities
• All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more