Golf Attendant

Responsibilities

• Deliver exceptional service to guests, ensuring a fun and enjoyable experience
• Actively check in with guests at the bar and in assigned simulators during their visit to ensure satisfaction and promptly address any concerns
• Develop comprehensive knowledge of the golf simulators to guide guests in selecting appropriate gameplay, explain data outputs, and enhance their overall experience
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, and memberships. Use this expertise to confidently sell and cross-sell across various offerings
• Provide informative, engaging tours of the facility
• Maintain extensive knowledge of our food and beverage offerings. Present menus, answer questions about menu items and alcohol offerings, make recommendations, and use upselling techniques
• Follow all Five Iron standards for guest engagement, including a first drink prompt, upselling, suggestive selling, and adhering to service scripts
• Serve food and beverages in a timely and courteous manner
• Ensure golf simulators, and surrounding areas are clean and guest-ready
• Verify guests' legal drinking age

Requirements

• Golf, server, and/or hospitality experience encouraged but NOT required
• Upbeat energy and enthusiasm
• Positive attitude
• Ability to work in a fast-paced environment and work with a team
• Ability to stand, walk, and bend for long periods of time
• Ability to lift up to 50 lbs
• Ability to obtain proper licensing and certifications for the location
• Proficient verbal and written communication skills