Golden Bee - Food Runner / Busser
The pay range is $18.00 - $25.00 per hour, inclusive of hourly pay rate plus service charge. This includes a $5.42 per hour base wage and service charge commission paid per shift, historically averaging $13.00 - $19.00 per hour in commission. Earnings fluctuate based on the time of year but always meet or exceed Colorado’s minimum wage of $15.16 per hour.
About the role
As a Food Runner/Busser, you will provide meticulously synchronized, high-standard table service with a focus on formal etiquette, precise menu knowledge, and anticipatory guest care to match a premium establishment’s atmosphere. This role acts as a bridge between the culinary and service teams, delivering dishes with exact positioning and maintaining an immaculate dining environment without disrupting the guest experience.
Responsibilities
- Deliver courses simultaneously with the service team, placing plates exactly as instructed by the lead, ensuring protein placement faces the guest.
- Memorize the complete menu, daily specials, and complex ingredient profiles. Identify and accurately announce dishes upon presentation.
- Adhere strictly to ticket notes regarding guest allergies, ensuring correct placement and absolute safety during delivery.
- Clear plates, glassware, and flatware silently between courses using proper fine dining clearance etiquette and after guests leave.
- Wipe down, sanitize, and dry tables, chairs, and booster seats.
- Set tables promptly with exact symmetry, marking tables with clean linens, silverware, glassware, and condiments for incoming guests or courses.
- Keep service side-stations clean, organized, and re-stocked with everything necessary for service.
- Greet guests warmly, answer menu questions, and fulfill immediate requests such as water refills or assistance in a professional manner.
- Ensure complete compliance with The Broadmoor’s guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
- Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
- Execute additional duties and responsibilities as required.
Requirements
- Minimum of a high school diploma or General Education Degree (GED) equivalent.
- Previous experience in hospitality or customer service is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
- Strong memory or focus for seat numbers, food allergens, and cleanliness standards.
- Ability to carry heavy polished trays smoothly through crowded dining rooms.
- Ability to stand and walk for long shifts, bend, reach, and lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
- Excellent communication skills, negotiation, conflict resolution, and ability to work in a fast-paced environment.
- A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
- Flexible schedule, including weekends and holidays, as required by the calendar of events.
Reasonable accommodation will be provided for individuals with disabilities. If you don’t meet every qualification, we still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn and grow.
Benefits
- Comprehensive health and dental insurance.
- 401(k)-retirement plan.
- Exclusive local discounts.
We invest in your future with professional growth and mentorship from top industry experts, whether you are seeking a seasonal position or a long-term career.