Gold Floor Attendant (Temporary Full Time)

About the role

As a Gold Floor Attendant with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional VIP service and specialty cuisine that are hallmarks of our luxury lifestyle brand. Your warm, personal attention and knowledge of our outstanding Gold Floor Attendant offering allows our guests to experience unique, consistent luxury while enjoying the services provided by our Fairmont Gold Lounge.

Fairmont Gold is our exclusive hotel-within-a-hotel consisting of 45 luxury rooms and suites. Our dedicated Fairmont Gold team strives to deliver the highest level of personalized service while providing exclusive Food & Beverage service in our private Fairmont Gold Lounge.

Responsibilities

• Provide unique dining experiences to all guests through warm, personal, and detailed service in a luxury, upscale, and fast-paced environment.
• Ensure a positive first impression of Fairmont Gold for our guests through detailed cleanliness, set-up, and ambiance control.
• Distribute and deliver guests’ food orders to the correct guest at their tables.
• Maintain complete knowledge of all F&B services, contents and preparation methods, outlets, and hotel services/features.
• Maintain cleanliness of all chinaware and monitor quality and consistency of all menu items being served.
• Maintain clean and orderly condition of the service line station.
• Daily requisition of all food condiments and ensure adequate stock levels of all necessary dishware, linen, and condiments for daily service operations.
• Clear and tidy up bar counter after the departure of patrons as quickly as possible.
• Remember individual patrons’ names and preferences to extend personalized service.
• Ensure that all food & beverage are served according to service standards.
• Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
• Assist other Food & Beverage outlets with their operations during peak times or when required.
• Apply necessary precautions with regards to hotel food safety and hygiene standards (HACCP).
• Be well-versed in hotel fire & life safety/emergency procedures.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management of the Hotel.

Requirements

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Good reading, writing, and oral proficiency in the English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Ability to work cohesively and collaboratively as part of a team.
• Detailed and service-oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance).
• Additional certification(s) in Food & Beverage will be an advantage (Blue Liquor Card).
• Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Benefits

• Premium preferred provider medical, drug, and vision benefits at competitive prices.
• Employer-paid coverage for group life and accidental insurance ($7,500) with coverage available for dependents.
• 401(k)/retirement savings plan with matching program.
• 11 paid holiday/personal days per year plus 10 days of paid vacation that begin accruing immediately.
• 50% discounts at hotel restaurants, 30% discount on retail items at the Fairmont Store, and 30% discount on services offered in Spa Without Walls.
• Employee discounts at Accor properties (5,000+ hotels worldwide) plus Friends & Family rates.
• Complimentary meals in the employee dining facility.

Pay

Hourly Rate: $26.12 USD