Go Kart Marshalls

About the role

Apex Entertainment is seeking energetic, safety-focused, and guest-driven individuals to join our team as Go-Kart Marshalls. In this role, you'll help create an unforgettable experience for guests by maintaining a safe racing environment and delivering top-tier customer service.

Responsibilities

• Guest Safety & Experience
  • Maintain a thorough understanding of the course and all safety requirements.
  • Greet guests professionally and ensure they are properly harnessed, wearing appropriate clothing and footwear, and fully understand all course rules.
  • Clearly explain ride elements, supervise participation, and provide encouragement as needed.
  • Ensure the appropriate number of guests are on the course at one time and verify children meet all height and age requirements.
  • Assist guests entering and exiting the attraction safely.
• Course & Equipment Oversight
  • Inspect all harnesses, safety restraints, and equipment prior to each ride session.
  • Monitor equipment for wear and tear and report any concerns.
  • Abide by all safety requirements and properly use all equipment and materials as trained.
  • Control racing events from the central control station, including the operation of computer systems.
  • Enforce all ride rules and regulations before, during, and after operation.
  • Stop vehicles and de-board passengers during emergencies and shut down the race if major repairs are needed.
  • Keep the attraction area clean and free of debris.
• Track Communication & Control
  • Oversee a defined portion of the track and communicate with drivers using established signals such as flags and signs.
  • Ensure drivers safely enter and exit karts and provide assistance during lapping sessions.
• Additional Duties
  • Demonstrate exceptional guest service aligned with the company's core values.
  • Multitask effectively in a fast-paced environment.
  • Complete any additional tasks assigned by management.

Qualifications

• Must be at least 18 years old.
• Reliable, punctual, and able to maintain a positive, outgoing, "can-do" attitude.
• Flexible, adaptable, and able to adjust to changing needs.
• Able to stand for 4-10 hours at a time.